About Company
Yelp is a vibrant and dynamic company deeply rooted in local communities. Since 2004, we’ve been connecting people with great local businesses, from restaurants and salons to plumbers and dentists. Our mission is to connect people with great local businesses, and we do this through a powerful platform that blends technology, community, and data. We foster an inclusive and collaborative environment where innovation thrives, and every team member plays a crucial role in our success. Joining Yelp means becoming part of a passionate group dedicated to empowering local economies and enhancing user experiences. Our San Francisco headquarters is a hub of creativity and development, where diverse talents come together to build products that impact millions globally. We pride ourselves on a culture that values growth, learning, and making a tangible difference in the world around us. We believe in supporting our employees with opportunities for professional growth and a stimulating work environment.
Job Description
Are you an enthusiastic and driven individual with a passion for technology and a knack for helping others? Yelp is seeking an Entry-Level IT Helpdesk Support Specialist to join our thriving team in San Francisco, California. This is an incredible opportunity for someone looking to kickstart their career in information technology, learn invaluable skills, and grow within a leading tech company. While the role supports various internal teams and may have a focus on specific regional operations, such as those related to our “Minnesota, US” initiatives, your primary base will be our dynamic San Francisco office. You will be the first point of contact for our employees, providing essential technical assistance and ensuring their systems run smoothly. This role is crucial to maintaining the productivity and efficiency of our internal operations, making you a vital contributor to Yelp’s overall success. You’ll troubleshoot a wide range of hardware and software issues, manage user accounts, and contribute to a positive and supportive work environment. We believe in nurturing talent, and this position offers a structured path for learning and professional development, preparing you for more advanced roles within our IT department. Join us in making an impact through technology and exceptional support.
Key Responsibilities
- Provide first-level contact and convey resolutions to customer issues and requests via phone, email, and chat.
- Accurately diagnose and resolve basic to intermediate technical hardware and software issues for both Windows and macOS environments.
- Troubleshoot common network connectivity problems, including Wi-Fi, VPN, and basic LAN issues.
- Install, configure, and maintain company laptops, desktops, and peripheral devices.
- Manage user accounts and permissions in various systems (e.g., Active Directory, Google Workspace).
- Document, track, and monitor problems to ensure timely resolution using our ticketing system.
- Escalate unresolved issues to the appropriate IT teams or specialists.
- Assist with onboarding new employees, including setting up workstations and providing initial technical guidance.
- Contribute to the creation and maintenance of IT knowledge base articles and documentation.
- Participate in IT projects and initiatives as needed, fostering a proactive approach to system maintenance and improvement.
Required Skills
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Basic understanding of computer hardware components and operating systems (Windows 10+, macOS)
- Familiarity with common software applications (e.g., Microsoft Office Suite, Google Workspace)
- Customer-centric attitude with a strong desire to help others
- Ability to work independently and as part of a team in a fast-paced environment
- Eagerness to learn new technologies and processes
Preferred Qualifications
- Prior experience in a customer service or technical support role (e.g., internship, part-time job)
- Familiarity with IT ticketing systems (e.g., Jira Service Management, Zendesk)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- CompTIA A+ or other relevant IT certifications
- Bachelor's degree or coursework in Information Technology, Computer Science, or a related field
Perks & Benefits
- Competitive salary and comprehensive health, dental, and vision insurance
- Generous paid time off, including holidays and sick leave
- 401(k) retirement plan with company match
- Opportunities for professional development and continuous learning through workshops and training programs
- On-site amenities including fully stocked kitchens with snacks and beverages
- Employee resource groups and a commitment to diversity and inclusion
- Conveniently located office in downtown San Francisco with easy access to public transport
- A dynamic, supportive, and collaborative work environment
- Opportunities to work with cutting-edge technology and contribute to meaningful projects
How to Apply
If you are excited about the opportunity to launch your IT career at a company that values growth and innovation, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!