About Company
3M is a global science company that never stops inventing. With a diverse portfolio spanning health care, automotive, consumer goods, and worker safety, we apply science to improve lives and solve the world’s toughest challenges. From our headquarters in Saint Paul, Minnesota, and across the globe, our teams of scientists, engineers, and manufacturing professionals are passionately committed to creating thousands of imaginative products. Our culture of innovation encourages individuals to explore, connect, and collaborate, making a significant impact on the world. Joining 3M means becoming part of an organization dedicated to sustainable practices, community involvement, and fostering a workplace where every employee can thrive and contribute to groundbreaking solutions. We believe in providing the tools and environment for continuous learning and professional growth, making 3M an exceptional place to start or advance your career in technology. Be a part of a company that innovates for a better future.
Job Description
Are you a tech-savvy individual with a passion for problem-solving and a desire to kickstart your career in Information Technology? 3M is seeking an enthusiastic and motivated Entry-Level IT Helpdesk Support Specialist to join our dynamic IT team in Saint Paul, Minnesota. This is an unparalleled opportunity for someone eager to learn and grow within a leading global science and manufacturing company. As an integral part of our IT operations, you will be the first point of contact for employees experiencing technical issues, providing essential support that ensures seamless daily operations across our various departments. You will be responsible for diagnosing and resolving hardware, software, network, and system-related problems, both remotely and in person, acting as a critical bridge between our technology infrastructure and our end-users. This role requires excellent communication skills, a customer-centric approach, and a foundational understanding of IT principles. We are looking for someone who is not afraid to tackle challenges, is a quick learner, and thrives in a fast-paced, collaborative environment. You will gain hands-on experience with diverse technologies and systems, contributing directly to the productivity and efficiency of our global operations. If you’re ready to apply your technical aptitude, develop new skills, and contribute to a company that impacts lives worldwide, we encourage you to apply. This position offers comprehensive training and mentorship, setting you on a path for long-term career success at 3M. Join us and help innovate the future!
Key Responsibilities
- Provide first-level technical support for hardware, software, network, and system issues via phone, email, and in-person channels.
- Diagnose and resolve common IT problems, including password resets, account unlocks, software installations, and peripheral device troubleshooting.
- Document all support interactions, resolutions, and follow-up actions accurately in the helpdesk ticketing system.
- Escalate complex or unresolved issues to higher-tier support teams or specialists with clear and concise details.
- Assist with the setup, configuration, and deployment of new workstations, laptops, and mobile devices.
- Educate users on best practices for IT security and efficient use of company systems and applications.
- Participate in IT projects as needed, contributing to system upgrades, maintenance, and improvements.
Required Skills
- Strong verbal and written communication skills with a customer-centric approach.
- Basic understanding of Windows operating systems and Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with computer hardware components and basic troubleshooting methodologies.
- Excellent problem-solving abilities and meticulous attention to detail.
- Ability to learn new technologies quickly and adapt to changing IT environments.
- Strong organizational skills and the capacity to manage multiple tasks and priorities effectively.
- A patient, professional, and positive demeanor when interacting with all levels of staff.
Preferred Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related technical field.
- CompTIA A+ or other entry-level IT certifications (e.g., IT Fundamentals).
- Previous experience in a customer service or support-oriented role.
- Familiarity with IT ticketing systems (e.g., ServiceNow, Jira Service Desk).
Perks & Benefits
- Competitive salary and a comprehensive benefits package including health, dental, and vision insurance.
- Robust 401(k) retirement plan with company match to support your financial future.
- Generous paid time off, including vacation, sick leave, and holidays.
- Extensive opportunities for professional development, training, and career advancement within a global organization.
- Employee assistance program and wellness initiatives promoting a healthy work-life balance.
- Access to on-site amenities at our Saint Paul campus, including fitness centers and diverse dining options.
- Employee discounts on a wide range of innovative 3M products.
- A collaborative and inclusive work environment that fosters innovation and teamwork.
How to Apply
If you are eager to launch your IT career with a global leader and possess the skills and enthusiasm for this entry-level role, we encourage you to apply directly through our official careers portal. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your technical aptitude and customer service experience. We look forward to reviewing your application!