About Company
Safaricom PLC is a leading integrated communications company in Kenya, renowned for connecting millions of lives through its innovative mobile telecommunications, data, and financial services. We are the home of M-Pesa, the world’s most successful mobile money service, which has revolutionized financial inclusion across Africa and beyond. Our commitment extends beyond connectivity; we are deeply invested in driving technological advancement, fostering digital transformation, and empowering communities across Kenya. With a robust infrastructure, a culture of innovation, and a dedicated team, Safaricom continually strives to deliver superior value to its customers and stakeholders. Joining Safaricom means becoming part of a dynamic, forward-thinking organization that plays a pivotal role in shaping Kenya’s digital future, offering unparalleled opportunities for growth, learning, and making a tangible impact on society.
Job Description
Are you a recent graduate with a passion for technology and a drive to kick-start your career in a leading telecommunications company? Safaricom PLC is looking for an enthusiastic and driven Entry-Level IT Engineer to join our dynamic team in Nairobi. This is an unparalleled opportunity for aspiring IT professionals to gain hands-on experience in a fast-paced and innovative environment. As an Entry-Level IT Engineer, you will be instrumental in supporting our critical IT infrastructure, learning the ropes from seasoned professionals, and contributing to the seamless operation of our diverse technological landscape. You will be exposed to a wide array of systems, from network operations and server management to software development lifecycle support, all while adhering to industry best practices. We are seeking individuals who are eager to learn, possess strong problem-solving abilities, and are committed to maintaining the high standards of performance and reliability that Safaricom is known for. This role is designed to nurture your talent, providing a solid foundation for a successful career in information technology within a company that is at the forefront of digital innovation in Africa. If you’re ready to grow, innovate, and make a real difference, we encourage you to apply.
Key Responsibilities
- Assist in the monitoring and maintenance of IT systems, networks, and applications to ensure optimal performance and availability.
- Provide first-level technical support for hardware and software issues, escalating complex problems to senior engineers.
- Participate in the deployment, configuration, and troubleshooting of IT infrastructure components.
- Document system configurations, processes, and incident resolution steps accurately.
- Learn and apply best practices in IT operations, security, and service management.
- Collaborate with cross-functional teams to resolve technical issues and implement new solutions.
- Contribute to the continuous improvement of IT services and operational efficiency.
- Undertake assigned learning and development activities to enhance technical skills and knowledge.
Required Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Foundational knowledge of operating systems (Linux/Windows Server) and networking concepts (TCP/IP, DNS, DHCP).
- Basic understanding of IT infrastructure components (servers, storage, network devices).
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and as part of a team.
- Eagerness to learn new technologies and adapt to evolving technical environments.
Preferred Qualifications
- Prior internship or project experience in an IT support or engineering role.
- Familiarity with scripting languages (e.g., Python, Bash).
- Knowledge of IT service management frameworks (e.g., ITIL Foundation).
- Relevant certifications (e.g., CompTIA A+, Network+).
Perks & Benefits
- Comprehensive health insurance package.
- Competitive pension scheme.
- Opportunities for professional development and career growth.
- Access to cutting-edge technology and innovative projects.
- Vibrant and inclusive work environment.
- Employee discounts on Safaricom products and services.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to the Safaricom PLC careers portal where you can submit your application.