About Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. In Poland, Capgemini has a significant presence, with thousands of professionals working on groundbreaking projects across various sectors, fostering a vibrant culture of innovation, continuous learning, and professional growth.
Job Description
Are you eager to kickstart a rewarding career in Information Technology but feel held back by a lack of extensive experience? Capgemini, a global leader in consulting, technology services, and digital transformation, is thrilled to announce an exciting opportunity for an aspiring IT Administrator to join our dynamic team in Krakow, Poland. We believe in nurturing talent, which is why this role comes with comprehensive training designed to equip you with the essential skills and knowledge needed to excel. If you have a passion for technology, a problem-solving mindset, and a strong desire to learn and grow, this is the perfect platform for you to build a successful career.
As an IT Administrator at Capgemini, you will be at the heart of our operations, ensuring the smooth and efficient functioning of our IT infrastructure across various platforms and technologies. This entry-level friendly position is ideal for individuals who are ready to dive deep into the world of IT support, system maintenance, and network management. Your journey with us will begin with a structured training program, covering everything from fundamental IT concepts to advanced troubleshooting techniques and specific tools used within our global organization. You won’t just be observing; you’ll be actively learning through hands-on projects, mentorship from seasoned professionals, and dedicated workshops. We are committed to investing in your development, transforming your potential into professional expertise and opening doors to diverse career paths within Capgemini.
Your daily tasks will involve providing critical technical support to our employees, resolving hardware and software issues, managing user accounts and permissions, and contributing to the overall stability and security of our IT environment. You will gain invaluable experience across various operating systems, network protocols, and enterprise applications, working within a global framework. This role is not just about fixing problems; it’s about proactively improving our systems, implementing innovative solutions, and being a key player in maintaining the digital backbone that empowers our diverse teams to deliver world-class services to clients globally. Join a culture that values collaboration, continuous learning, and innovation, where your contributions are recognized, and your career trajectory is supported. Embark on a journey with Capgemini where your curiosity and dedication will be met with unparalleled growth opportunities.
Key Responsibilities
- Provide first and second-level technical support to end-users, addressing hardware, software, and network-related issues.
- Install, configure, and maintain operating systems, applications, and hardware components.
- Manage user accounts, permissions, and access rights within Active Directory and other identity management systems.
- Perform routine system checks, updates, and backups to ensure system reliability and data integrity.
- Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi) and collaborate with network teams when necessary.
- Document IT procedures, solutions, and system configurations accurately.
- Participate in IT projects, including system upgrades, migrations, and deployments.
- Monitor IT infrastructure for performance, security, and availability.
- Provide training and guidance to users on IT best practices and new technologies.
- Adhere to IT security policies and procedures to protect company data and assets.
Required Skills
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to learn new technologies quickly and adapt to changing environments
- Proactive attitude and strong work ethic
- Fluency in English (both written and spoken)
Preferred Qualifications
- Degree or diploma in Information Technology, Computer Science, or a related field
- Prior experience (even informal or volunteer) with IT support or system administration
- Knowledge of Microsoft Office 365 administration
- Basic understanding of IT service management (ITSM) principles (e.g., ITIL)
- Familiarity with ticketing systems (e.g., ServiceNow)
Perks & Benefits
- Comprehensive training and mentorship program
- Competitive salary and performance bonuses
- Private medical care package
- Life insurance
- Multisport card or equivalent fitness benefits
- Access to a vast array of online learning platforms and certifications
- Opportunities for international projects and career advancement within a global company
- Employee referral program
- Modern office environment with ergonomic workstations
- Work-life balance initiatives and flexible working arrangements (where applicable)
How to Apply
If you are ready to embark on a challenging yet rewarding career path in IT and grow with a world-leading company, we encourage you to apply! Please click on the application link below, navigate to the specific job posting, and submit your resume along with a cover letter outlining your interest in this role and why you believe you’re a great fit for Capgemini.