About Company
Intuit is a global technology platform that helps consumers and small businesses prosper. With a mission to power prosperity around the world, Intuit provides leading products like QuickBooks, TurboTax, and Credit Karma. We are a company driven by a profound commitment to our customers, innovation, and fostering a diverse and inclusive work environment where every employee can thrive. We believe in building a workforce that reflects the communities we serve and creating opportunities for all to contribute their unique talents. Join our team and be a part of an organization that’s making a real difference in people’s financial lives.
Job Description
Are you passionate about helping people and solving problems? Intuit is actively seeking enthusiastic and customer-focused individuals to join our team as Remote Support Representatives in Barrie, Ontario. In this pivotal role, you will be the frontline of support for users of our renowned products, including QuickBooks and TurboTax. This is an exciting opportunity to provide exceptional technical assistance and guidance, ensuring our customers can confidently manage their finances and grow their businesses. You will work from the comfort of your home, engaging with customers through various channels to diagnose issues, provide step-by-step solutions, and educate them on product features. We’re looking for individuals who possess strong communication skills, a knack for technology, and a genuine desire to deliver an outstanding customer experience. If you’re a quick learner, empathetic, and ready to make a tangible impact, we encourage you to apply and become a valued member of our Intuit family, empowering prosperity for our customers every day.
Key Responsibilities
- Provide world-class customer service and technical support to Intuit product users (e.g., QuickBooks, TurboTax) via phone, chat, and email.
- Diagnose and troubleshoot customer issues efficiently, guiding them through resolution steps with patience and clarity.
- Educate customers on product features, best practices, and new functionalities to maximize their understanding and use of Intuit software.
- Document all customer interactions accurately and thoroughly within our CRM system.
- Maintain up-to-date knowledge of Intuit products, services, and policies through ongoing training and self-study.
- Collaborate with internal teams to escalate complex issues and contribute to continuous improvement initiatives.
- Adhere to company policies and procedures, ensuring data privacy and security during all interactions.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Proficiency with computers and general office software (e.g., Microsoft Office Suite).
- Ability to work independently in a remote environment with minimal supervision.
- High degree of empathy and patience when dealing with customer inquiries.
- Strong time management and organizational skills to handle multiple tasks effectively.
- A dedicated, quiet home workspace with reliable high-speed internet.
Preferred Qualifications
- Previous experience in a customer service, technical support, or call center role.
- Familiarity with accounting principles or bookkeeping concepts.
- Experience using Intuit products like QuickBooks or TurboTax.
- Post-secondary education or equivalent experience in a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Opportunities for career advancement and professional development within a global company.
- Generous paid time off and holidays.
- Employee assistance programs and wellness initiatives.
- Dynamic and supportive remote work culture.
- Access to Intuit's renowned products for personal use.
How to Apply
To embark on a rewarding career with Intuit, please click on the application link below. Submit your detailed resume and a cover letter outlining your experience and why you are the ideal candidate for this role. We look forward to reviewing your application!