About Company
Intuit is a global technology platform that helps consumers and small businesses prosper. We are the makers of TurboTax, QuickBooks, and Mint – products that millions of people rely on to manage their finances, pay their employees, and track their businesses. Our mission is to power prosperity around the world, and we do this by creating innovative solutions that simplify complex financial tasks. At Intuit, we believe in a culture where people can do the best work of their lives, surrounded by a diverse team that’s committed to customer success and innovation. We foster an environment of continuous learning, growth, and impact, empowering our employees to make a real difference in the lives of our customers.
Job Description
Are you passionate about helping people and eager to make an immediate impact? Intuit is looking for enthusiastic and dedicated Customer Service Representatives to join our dynamic team in the Oakville region. This is an incredible opportunity for individuals who thrive on solving problems, building relationships, and contributing to a customer-centric environment. As a key member of our Customer Service team, you will be the friendly voice and expert guide for our users, assisting them with queries related to our award-winning products like TurboTax, QuickBooks, and Mint. You will play a crucial role in ensuring a seamless and positive experience for our customers, helping them navigate financial tools with confidence.
We are looking for individuals who possess a strong blend of technical aptitude, empathy, and excellent communication skills. You’ll be responsible for providing world-class support through various channels, including phone, chat, and email, troubleshooting issues, and educating customers on product features and best practices. This immediate hiring opportunity means we’re looking for individuals ready to hit the ground running, learn quickly, and become an integral part of Intuit’s mission to power prosperity. If you’re looking for a role where your contributions are valued, your growth is supported, and you can truly help people achieve their financial goals, we encourage you to apply and become part of our innovative team.
Key Responsibilities
- Provide exceptional customer support and technical assistance across various Intuit products (e.g., TurboTax, QuickBooks, Mint) via phone, chat, and email.
- Actively listen to customer concerns, diagnose issues, and provide clear, concise, and accurate solutions.
- Educate customers on product features, functionalities, and best practices to maximize their success.
- Troubleshoot technical issues, escalating complex problems to specialized teams when necessary.
- Accurately document all customer interactions and resolutions in our CRM system.
- Maintain a high level of product knowledge and stay updated on new features and policy changes.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Collaborate with team members and other departments to improve customer experience and product offerings.
- Identify and escalate trends in customer issues to help improve product and service quality.
Required Skills
- Minimum 6 months of experience in a customer service or support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency with computers and ability to learn new software quickly.
- Empathetic and patient approach to customer interactions.
- Ability to work effectively in a fast-paced, dynamic environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience with financial software or tax preparation tools.
- Familiarity with Intuit products (TurboTax, QuickBooks, Mint).
- Experience in a call center or remote customer support setting.
- Post-secondary education in Business, Finance, or a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Opportunities for professional development and career growth within Intuit.
- Employee assistance program (EAP).
- Employee discounts on Intuit products.
- Hybrid work model promoting flexibility and work-life balance.
How to Apply
Ready to make a difference? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your resume highlights your customer service experience and relevant skills. We look forward to reviewing your application and potentially welcoming you to the Intuit team!