About Company
Intel is a world leader in silicon innovation, developing technologies that are at the heart of our world’s computing devices. For decades, we have been driving progress and innovation, creating microprocessors that power billions of devices and designing technologies that transform global industries. From the cloud to the network to the edge and every kind of computing device in between, we are committed to pushing the boundaries of technology to make incredible experiences possible for everyone. We believe in the power of people working together to solve the world’s most complex challenges, fostering a diverse and inclusive environment where every voice is heard and valued. Joining Intel means becoming part of a global team dedicated to shaping the future of technology and making a real impact on the world.
Job Description
Are you a technically savvy problem-solver with a passion for helping others? Do you thrive in a remote work environment where your expertise directly contributes to user satisfaction and technological advancement? Intel is seeking a dedicated and enthusiastic Technical Support Specialist to join our dynamic team, working remotely from Jacksonville, Florida. In this crucial role, you will be the first point of contact for our valued customers, partners, and internal teams, providing expert technical assistance for a wide range of Intel products and solutions. This isn’t just about troubleshooting; it’s about empowering users, understanding their needs, and ensuring they have a seamless experience with Intel’s cutting-edge technology.
As an Intel Technical Support Specialist, you will leverage your deep technical knowledge and exceptional communication skills to diagnose and resolve complex issues related to hardware, software, drivers, and system configurations. You’ll be instrumental in guiding users through detailed diagnostic steps, offering clear and concise solutions, and escalating unresolved cases to specialized engineering teams when necessary. Your day-to-day will involve utilizing various communication channels, including phone, email, and chat, to deliver world-class support. We are looking for someone who is not only proficient in technical problem-solving but also possesses a strong customer-centric mindset, capable of translating technical jargon into easily understandable terms and maintaining a patient, professional demeanor under pressure. This remote position offers the flexibility of working from your home office while remaining an integral part of our collaborative global support network. You’ll have access to extensive training, resources, and a supportive team environment designed to foster your growth and career development within Intel. If you are passionate about technology, dedicated to customer success, and eager to contribute to a company that’s defining the future, we encourage you to apply and become a vital part of the Intel story.
Key Responsibilities
- Provide expert-level technical support for Intel hardware, software, and platforms to customers and partners via phone, email, and chat.
- Diagnose and resolve complex technical issues, including driver conflicts, system stability problems, and compatibility concerns.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the customer relationship management (CRM) system.
- Collaborate with internal engineering and product development teams to escalate and resolve complex issues, providing detailed problem descriptions and context.
- Create and maintain knowledge base articles, FAQs, and self-help resources to empower users to resolve common issues independently.
- Stay current with Intel's evolving product line, technology advancements, and industry best practices through continuous learning and training.
- Contribute to a positive customer experience by providing professional, courteous, and efficient service, ensuring high levels of customer satisfaction.
Required Skills
- 3+ years of experience in technical support roles, preferably with hardware or software products.
- Strong understanding of PC architecture, operating systems (Windows, Linux), and networking fundamentals.
- Proficiency in diagnosing and troubleshooting hardware components (CPU, GPU, Motherboard, Memory) and software drivers.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Demonstrated problem-solving abilities and strong analytical skills.
- Ability to work independently in a remote setting while maintaining high productivity and adherence to schedules.
- Experience with CRM software and remote diagnostic tools.
Preferred Qualifications
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Certifications such as CompTIA A+, Network+, or similar.
- Familiarity with Intel's specific product lines (e.g., Core processors, Xeon, Optane, integrated graphics).
- Experience supporting enterprise clients or commercial customers.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Paid time off (PTO), including vacation, sick leave, and company holidays.
- Remote work stipend for home office setup and internet.
- Opportunities for professional development, training, and career advancement.
- Employee stock purchase program (ESPP).
- Access to Intel's latest technology and product discounts.
How to Apply
To apply for this exciting remote opportunity, please click on the application link below. We look forward to reviewing your qualifications!