About Company
Cognizant Technology Solutions is a global leader in business and technology services, helping clients transform their businesses in a rapidly evolving digital landscape. With a rich history of innovation and a commitment to delivering excellence, we partner with clients across various industries to build stronger, more agile, and more competitive enterprises. Our diverse and inclusive culture fosters creativity, collaboration, and continuous learning, providing a dynamic environment where employees can thrive and make a significant impact. We are dedicated to our employees’ growth, offering extensive training, mentorship programs, and career development opportunities that empower them to reach their full potential. At Cognizant, we believe that our success is directly linked to the success of our people and our clients, driving innovation and delivering tangible results.
Job Description
Are you passionate about technology and solving complex problems? Do you possess a keen ability to troubleshoot and provide exceptional customer service? Cognizant Technology Solutions is seeking a dedicated and enthusiastic Intel Technical Support Specialist to join our dynamic team in Virginia Beach, Virginia. In this pivotal role, you will be a crucial point of contact for our clients, providing expert technical assistance and support for a wide range of Intel-based hardware and software issues. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are eager to make an immediate impact. We are looking for someone who can diagnose, resolve, and document technical problems efficiently, ensuring minimal downtime and maximum user satisfaction. You will work with cutting-edge technology and collaborate with a team of skilled professionals, continuously enhancing your technical expertise. This position requires a proactive approach, excellent communication skills, and a steadfast commitment to delivering outstanding support. If you are ready to take on a challenging yet rewarding role with a global leader in IT services, we encourage you to apply and become a part of our growing team. We value innovation, continuous learning, and a customer-centric mindset, providing a supportive environment where your contributions are recognized and celebrated. Join us and help shape the future of technology support, ensuring our clients receive the best possible assistance for their critical Intel-powered systems.
Key Responsibilities
- Provide first-line and second-line technical support for Intel-based desktops, laptops, servers, and related peripherals.
- Diagnose and resolve hardware, software, and network issues, including operating system problems (Windows, Linux) and application malfunctions.
- Install, configure, and maintain Intel hardware components and software drivers, ensuring optimal system performance.
- Perform routine system checks, updates, and preventative maintenance to ensure optimal performance, security, and stability.
- Document all support activities, resolutions, and configurations in the ticketing system accurately and thoroughly.
- Collaborate with senior technical staff and other specialized teams to escalate and resolve complex or advanced issues when necessary.
- Educate users on best practices for hardware and software usage to prevent future issues and promote self-sufficiency.
- Participate in ongoing training and professional development to stay current with new technologies, support methodologies, and Intel product advancements.
- Contribute to the creation and maintenance of a comprehensive knowledge base and procedural documentation.
- Ensure timely and effective communication with clients regarding the status of their support requests, providing regular updates.
Required Skills
- Minimum 2 years of proven experience in a technical support or help desk role.
- Strong understanding of Intel processor architectures, chipsets, and related components.
- Proficiency in troubleshooting Windows operating systems (Windows 10/11) and common business applications.
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting techniques.
- Experience with hardware diagnostics, component identification, and replacement (RAM, storage, GPUs, motherboards).
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical abilities to quickly identify root causes and implement effective solutions.
- Ability to work independently and as part of a collaborative team in a fast-paced, client-facing environment.
- Customer-focused with a strong commitment to service excellence and user satisfaction.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a closely related field.
- CompTIA A+, Network+, or similar industry-recognized technical certifications.
- Experience with IT service management (ITSM) tools such as ServiceNow, Zendesk, or Jira Service Management.
- Basic knowledge of server hardware, RAID configurations, and virtualization technologies (e.g., VMware, Hyper-V).
- Experience supporting remote users and utilizing remote desktop support tools.
Perks & Benefits
- Competitive salary and a comprehensive health benefits package (medical, dental, vision insurance).
- Generous paid time off, including vacation, sick leave, and company-recognized holidays.
- 401(k) retirement plan with company matching contributions to support your financial future.
- Life insurance and disability coverage for peace of mind.
- Extensive opportunities for professional development, industry certifications, and clear career advancement paths.
- Access to a wide range of cutting-edge training resources, online courses, and mentorship programs.
- Employee assistance program (EAP) for personal and professional support.
- Dynamic and inclusive work environment with a strong culture of collaboration and innovation.
- On-site amenities (where applicable), such as cafeteria access or fitness center memberships.
- Employee discount programs on various products and services.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a compelling cover letter. Please ensure your application clearly highlights your experience with Intel-based systems and your proven capabilities in technical support. We look forward to reviewing your qualifications and potentially welcoming you to our team.