About Company
Intel (NASDAQ: INTC) is a global leader in computing innovation, pushing the boundaries of technology to make amazing experiences possible for every person on Earth. From the cloud to the network to the edge and every kind of computing device in between, we are committed to enriching lives globally. Our innovation is at the heart of countless technological advancements, driving industries forward and empowering individuals. Join a team where you can make a tangible impact, learn from the best, and contribute to technologies that shape the future of our digital world.
Job Description
Are you a tech-savvy problem-solver with a passion for helping others navigate complex technical challenges? Intel is seeking a dedicated and enthusiastic Technical Support Specialist to join our remote team. In this pivotal role, you will be the frontline hero for our customers, providing expert assistance for a wide array of Intel products and technologies, including processors, chipsets, solid-state drives, and wireless solutions. You’ll leverage your strong analytical skills and deep technical knowledge to diagnose, troubleshoot, and resolve complex hardware and software issues. This isn’t just about fixing problems; it’s about building lasting trust, educating users on best practices, and ensuring a seamless, high-performance experience with Intel’s cutting-edge innovations. You will interact with a diverse customer base via phone, email, and chat, translating intricate technical jargon into clear, actionable solutions and patiently guiding them through resolution steps. We are looking for an individual who is not only technically proficient and driven by results but also possesses exceptional empathy, communication skills, and an unwavering commitment to customer satisfaction. This fully remote position offers the flexibility to work from the comfort of your home, while being an integral part of Intel’s dynamic global support network. You will play a crucial role in upholding Intel’s renowned reputation for excellence, reliability, and unparalleled customer service in an ever-evolving technological landscape. Join us and contribute directly to shaping the future of computing for millions worldwide.
Key Responsibilities
- Provide remote technical support to customers regarding Intel hardware, software, and integrated solutions.
- Diagnose and resolve complex technical issues through various channels, including phone, email, and chat.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Escalate unresolved issues to higher-tier support teams or engineering as necessary, ensuring a smooth hand-off and follow-up.
- Maintain an up-to-date knowledge base of Intel products, technologies, and common solutions.
- Guide customers through installation, configuration, and basic operation of Intel products.
- Act as a customer advocate, ensuring their concerns are addressed promptly and effectively.
- Participate in training and development activities to enhance technical skills and product knowledge.
- Collaborate with internal teams to provide feedback on product performance and customer experience, contributing to product improvement.
Required Skills
- Proven experience in a technical support role, preferably with hardware and software products
- Strong understanding of operating systems (Windows, Linux, macOS) and PC architecture
- Excellent problem-solving and analytical skills with a methodical approach to troubleshooting
- Exceptional verbal and written communication skills for explaining technical concepts clearly and concisely
- Ability to work independently and manage time effectively in a remote environment with minimal supervision
- Proficiency with CRM software and remote diagnostic tools
- Demonstrated customer service orientation and a strong commitment to user satisfaction
Preferred Qualifications
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field
- Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional)
- Experience with Intel processor architectures, chipsets, or specific Intel technologies (e.g., Optane, Wi-Fi, Thunderbolt)
- Familiarity with network troubleshooting, connectivity issues, and basic server knowledge
- Prior experience working in a remote technical support capacity with a high volume of customer interactions
Perks & Benefits
- Comprehensive medical, dental, and vision insurance coverage
- 401(k) retirement plan with company matching contributions
- Generous paid time off, including vacation, sick leave, and holidays
- Employee stock purchase plan (ESPP)
- Access to Intel's extensive learning and development programs and platforms
- Flexible remote work environment, promoting work-life balance
- Employee assistance program and comprehensive wellness initiatives
- Opportunities for career growth and advancement within a global technology leader
How to Apply
Ready to power the future of technology? Click the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications!