About Company
At Intel, we are innovators, disruptors, and game changers. We push the boundaries of technology to make amazing experiences possible for everyone, everywhere. As a world leader in semiconductor manufacturing and technological innovation, we are dedicated to advancing the future of computing and connectivity. Our culture thrives on collaboration, continuous learning, and a commitment to diversity and inclusion. Joining Intel means becoming part of a global team that values your contributions and provides a platform for impactful work. We empower our employees to grow, learn, and make a real difference, shaping the technology that impacts billions of lives worldwide. We believe in creating a world-class environment where employees can do their best work and unlock their full potential. From groundbreaking research to essential IT infrastructure, every role at Intel is crucial to our success and global impact.
Job Description
We are seeking a highly motivated and skilled IT Support Specialist to join our global team, working remotely from the Phoenix, Arizona area. In this pivotal role, you will be the first line of defense for Intel employees facing technical challenges, ensuring seamless operations across our diverse technological landscape. You will provide comprehensive technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, utilizing your expertise to diagnose, troubleshoot, and resolve problems efficiently. This is an excellent opportunity for someone passionate about technology and dedicated to delivering exceptional customer service in a fast-paced, innovative environment. You will play a crucial role in maintaining productivity and ensuring our employees have the tools they need to continue driving innovation. This position requires strong problem-solving abilities, excellent communication skills, and the capacity to work independently while being an integral part of a dispersed team. You will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, utilizing your expertise to diagnose, troubleshoot, and resolve problems efficiently.
Key Responsibilities
- Provide first-level contact and convey resolutions to customer issues via phone, chat, and email.
- Properly escalate unresolved issues to the next level of support personnel.
- Track, route, and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem-solving processes.
- Follow up with customers to ensure full resolution of issues.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Ensure all issues are logged and documented in the ticketing system.
- Participate in ongoing training and professional development to stay current with technology.
- Contribute to knowledge base articles and improve support processes.
Required Skills
- Minimum 2 years of experience in IT Support, Help Desk, or a similar technical role.
- Proven experience with Windows and macOS operating systems.
- Familiarity with network troubleshooting (TCP/IP, DNS, VPN).
- Experience supporting Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and other standard business applications.
- Strong understanding of computer hardware, software, and peripherals.
- Excellent verbal and written communication skills.
- Ability to diagnose and resolve basic to intermediate technical issues remotely.
- Exceptional customer service and interpersonal skills.
- Ability to work independently and manage multiple priorities in a remote setting.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications.
- Experience with enterprise ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Familiarity with ITIL framework.
- Experience supporting Linux environments.
- Experience with cloud collaboration tools (e.g., Microsoft Teams, Zoom).
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee stock purchase program.
- Life and disability insurance.
- Tuition assistance and professional development opportunities.
- Employee assistance program.
- Wellness programs and resources.
- Flexible work arrangements and a supportive remote work culture.
How to Apply
To seize this exciting opportunity to join Intel’s dynamic team, please click on the application link below. Ensure your resume and cover letter highlight your relevant IT support experience and your passion for technology and customer service. We look forward to reviewing your application and exploring how your skills can contribute to Intel’s continued success.