About Company
Intact is a leading provider of property and casualty insurance in Canada and a global leader in specialty insurance. Through its U.S. subsidiaries, Intact provides diverse products including property, casualty, and specialty insurance solutions to businesses and individuals across the United States. We are dedicated to delivering an outstanding experience to our customers and partners, fostering a culture of innovation, and empowering our employees to thrive. As a company built on trust and integrity, we believe in supporting our communities and ensuring a sustainable future. Join a team where your contributions are valued, and your career growth is prioritized.
Job Description
Are you a meticulous and detail-oriented professional with a passion for helping others navigate challenging situations? Intact is seeking a dedicated Remote Claims Processor to join our dynamic team, working entirely from the comfort of your home. This pivotal role involves efficiently processing a variety of insurance claims, ensuring accuracy, compliance, and timely resolution for our valued policyholders. As a Remote Claims Processor, you will be instrumental in upholding Intact’s commitment to exceptional customer service and operational excellence, all while enjoying the flexibility of a work-from-home model. You will manage claim documentation, verify information, and ensure all processing steps adhere to company policies and regulatory requirements. This position requires strong organizational skills, an ability to work independently, and a commitment to maintaining the highest standards of confidentiality and data security. If you are looking for a rewarding career with a stable and growing company that values its employees and offers continuous development opportunities, we encourage you to apply.
Key Responsibilities
- Process new and existing insurance claims in a timely and accurate manner, adhering to established procedures and service level agreements.
- Review claim forms, policies, and supporting documentation to verify coverage, eligibility, and completeness of information.
- Enter and update claim data into the claims management system with precision and attention to detail.
- Communicate effectively with policyholders, agents, and internal departments to gather necessary information or provide updates on claim status.
- Identify and escalate complex or high-priority claims to appropriate adjusters or supervisors.
- Ensure compliance with all relevant company policies, regulatory requirements, and industry best practices.
- Maintain accurate and organized records of all claim-related communications and documentation.
- Collaborate with team members and other departments to streamline processes and improve overall claims operations.
- Participate in ongoing training and professional development to enhance claims processing knowledge and skills.
- Safeguard sensitive policyholder information and maintain strict confidentiality in accordance with data privacy regulations.
Required Skills
- Proven experience in claims processing or a related administrative role, preferably in the insurance industry.
- Exceptional attention to detail and a high degree of accuracy in data entry and document review.
- Strong organizational and time management skills, with the ability to manage multiple priorities effectively in a remote setting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new claims management software.
- Excellent written and verbal communication skills, with a professional and empathetic approach.
- Ability to work independently and demonstrate initiative, while also being a collaborative team player.
- High-speed internet connection and a dedicated, quiet home office workspace.
Preferred Qualifications
- Associate's degree or higher in Business Administration, Finance, or a related field.
- Familiarity with insurance terminology, policy types, and claims lifecycle.
- Experience with remote work environments and utilizing virtual communication tools.
- Previous experience with a major insurance carrier's claims processing system.
Perks & Benefits
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company matching contributions.
- Opportunities for professional development and continuous learning.
- Employee assistance program (EAP) for mental health and well-being support.
- Flexible work-from-home schedule and remote work tools provided.
- Life and disability insurance.
- Employee wellness programs.
- Supportive and collaborative company culture.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and skills that align with the requirements of this remote position. We look forward to reviewing your application and potentially welcoming you to the Intact team!