About Company
Intact Financial Corporation is a leading provider of property and casualty insurance in North America, with a rich history spanning over two centuries. Through our various brands, including Intact Insurance and OneBeacon Insurance in the US, we are committed to helping people, businesses, and society prosper in good times and be resilient in bad times. We foster a culture of innovation, collaboration, and continuous improvement, empowering our employees to make a real impact. With a strong focus on digital transformation and client-centric solutions, Intact is dedicated to creating a workplace where diverse perspectives are valued, and every individual can thrive and grow their career.
Job Description
Are you a proactive and customer-focused IT professional looking to make a significant impact? Intact Financial Corporation is seeking a dedicated IT Support Specialist to join our dynamic team in Irvington, Indianapolis. In this vital role, you will be the first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of our IT systems. You’ll be instrumental in diagnosing and resolving hardware, software, and network issues, maintaining our operational efficiency, and supporting our commitment to excellence. This position offers an exciting opportunity to work with cutting-edge technologies, contribute to a supportive team environment, and grow your career within a globally recognized financial institution. We are looking for someone who is not only technically adept but also possesses exceptional problem-solving skills and a genuine passion for helping others. If you thrive in a fast-paced environment and are eager to contribute to a company that values its employees and clients, we encourage you to apply. You will play a crucial role in enabling our teams to deliver top-tier financial services by ensuring their technology works seamlessly. From setting up new workstations to troubleshooting complex application issues, your expertise will be pivotal in keeping our operations running smoothly and securely. Join us and be a part of a company that is shaping the future of insurance with a strong foundation in technology.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network related issues via phone, email, and in-person.
- Install, configure, and troubleshoot workstations, laptops, printers, mobile devices, and other peripheral equipment.
- Manage user accounts, permissions, and access rights across various systems and applications.
- Diagnose and resolve common network connectivity issues, including Wi-Fi and VPN problems.
- Assist with the deployment and maintenance of corporate software applications and operating systems.
- Document technical issues, resolutions, and procedures in the IT knowledge base.
- Conduct regular system checks and maintenance to ensure optimal performance and security.
- Collaborate with senior IT staff and other departments to escalate complex issues and implement long-term solutions.
- Educate users on best practices for IT security and efficient use of technology resources.
- Participate in IT projects, including system upgrades, migrations, and new technology rollouts.
Required Skills
- Proficiency in Windows operating systems (Windows 10/11)
- Strong knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
- Experience with Active Directory user and computer management
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with hardware troubleshooting and component replacement
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
- Ability to work independently and as part of a team
- Customer-service oriented mindset
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
- CompTIA A+, Network+, or Microsoft certifications (e.g., MCSA, MS-900).
- Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Familiarity with virtual desktop environments (e.g., Citrix, VMware).
- Previous experience in a financial services or insurance industry IT support role.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Life and disability insurance.
- Tuition reimbursement and professional development opportunities.
- Employee assistance program.
- Wellness programs and resources.
- Opportunities for career advancement within a global company.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume and cover letter highlight your relevant experience and skills for this role. We look forward to reviewing your application!