About Company
Intact Financial Corporation is the largest provider of property and casualty insurance in Canada and a leading provider of specialty insurance in North America, with a significant presence in the U.S. through its subsidiary Intact Insurance. With a proud history stretching back over 200 years, Intact is dedicated to creating an environment where employees thrive and customers receive exceptional service. We believe in building strong communities and foster a culture of integrity, innovation, and customer-centricity. Our commitment to our people and our customers drives us to be a leader in our field, continually adapting to meet evolving needs and setting high standards for service excellence. Joining Intact means becoming part of a diverse and inclusive team that values your contributions and supports your professional growth. We are recognized for our stable growth, commitment to sustainability, and our focus on making a positive impact on the lives of our customers and the communities we serve.
Job Description
Are you a customer service superstar looking for an exciting opportunity to make a real impact? Intact Financial Corporation is urgently hiring dedicated Customer Service Representatives to join our growing team in Goshen, Indiana. In this vital role, you will be the first point of contact for our valued policyholders, providing unparalleled support and guidance. You’ll handle inquiries, resolve issues, and offer solutions related to our comprehensive range of insurance products, ensuring a seamless and positive experience for every customer. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and are eager to contribute to a collaborative and dynamic work environment. This isn’t just a job; it’s a chance to build a rewarding career with a company that invests in its employees and celebrates success. You will be instrumental in building lasting customer relationships by delivering a professional, empathetic, and efficient service experience. Your day-to-day will involve actively listening to customer needs, accurately documenting interactions, and adhering to company policies and regulatory requirements. If you thrive in a fast-paced environment, enjoy problem-solving, and are committed to delivering exceptional service, we encourage you to apply and become an essential part of the Intact family.
Key Responsibilities
- Respond to customer inquiries via phone, email, and potentially chat in a professional and timely manner.
- Provide accurate information regarding insurance policies, coverage options, billing, and claims processes.
- Resolve customer complaints and issues with empathy and efficiency, escalating complex cases when necessary.
- Process policy changes, updates, and endorsements accurately and in accordance with company guidelines.
- Document all customer interactions and transactions thoroughly in the CRM system.
- Identify opportunities to educate customers on additional products or services that may benefit them.
- Maintain a high level of product knowledge and stay updated on company policies and procedures.
- Collaborate with team members and other departments to ensure a cohesive customer experience.
- Adhere to all regulatory compliance requirements and internal quality standards.
- Contribute to team goals and objectives by achieving individual performance metrics.
Required Skills
- Proven customer service experience (minimum 1 year), preferably in a call center or professional office environment.
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and standard office applications (MS Office Suite).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
- Demonstrated empathy and a customer-centric approach.
- High school diploma or equivalent.
- Ability to work independently and as part of a team.
- A strong desire to help others and a positive attitude.
Preferred Qualifications
- Associate's or Bachelor's degree.
- Previous experience in the insurance or financial services industry.
- Bilingual proficiency (e.g., Spanish/English) is a significant asset.
- Experience with advanced CRM systems or insurance-specific software.
- Comfortable working with diverse customer segments and adapting communication styles.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement savings plan with company match.
- Tuition reimbursement and professional development opportunities.
- Employee assistance program and wellness initiatives.
- Supportive and collaborative team environment.
- Opportunities for career advancement within a global organization.
- Employee discount programs on various services.
- Life and disability insurance.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant customer service experience and demonstrates your passion for helping others. We look forward to reviewing your application and potentially welcoming you to the Intact team! We encourage all qualified individuals to apply.