About Company
Intact Financial Corporation is the largest provider of property and casualty insurance in Canada and a leading provider of specialty insurance in North America. Through our subsidiary brands like Intact Insurance Specialty Solutions and OneBeacon Insurance Group in the U.S., we’ve built a reputation for outstanding customer service, deep industry expertise, and a commitment to protecting what matters most to our clients. We believe in creating an inclusive and supportive work environment where every employee can thrive and contribute to our mission of helping people, businesses, and society prosper. With a focus on innovation, employee development, and community engagement, Intact Financial Corporation offers more than just a job – we offer a career path with significant growth opportunities and a chance to make a real impact.
Job Description
Are you a highly empathetic and service-oriented individual with a passion for helping others? Intact Financial Corporation is seeking a dedicated Call Center Agent to join our dynamic team in Fountain Square, Indianapolis. In this vital role, you will be the first point of contact for our valued policyholders and potential customers, providing exceptional service, answering inquiries, and resolving issues with professionalism and efficiency. This is an exciting opportunity to become an integral part of a global leader in the insurance industry, contributing directly to our customer satisfaction goals. You’ll engage in meaningful interactions daily, using your communication skills to build trust and ensure a positive experience for every caller. We’re looking for someone who thrives in a fast-paced environment, can navigate complex situations with ease, and is committed to continuous learning and improvement. If you’re ready to launch a rewarding career where your contributions are valued and your growth is encouraged, we invite you to apply and become a key player in our customer-centric culture.
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls in a timely and professional manner.
- Identify customer needs, clarify information, research every issue, and provide solutions or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Process policy inquiries, update account information, and assist with claims initiation as per guidelines.
- Educate customers on various insurance products and services offered by Intact Financial Corporation.
- Adhere to company policies, procedures, and regulatory compliance standards.
- Collaborate with internal teams to resolve complex customer issues and improve overall service delivery.
- Maintain a high level of product and system knowledge to effectively assist callers.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer skills and navigating multiple software applications.
- Ability to work effectively in a fast-paced, high-volume environment.
- Demonstrated empathy and patience when interacting with customers.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a call center, customer service, or a client-facing role (1 year+).
- Familiarity with insurance products and terminology.
- Associate’s degree or higher.
- Bilingual proficiency (e.g., Spanish/English) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and company-paid holidays.
- 401(k) retirement plan with company matching.
- Opportunities for professional development and career advancement.
- Employee assistance program.
- Tuition reimbursement.
- Discounted insurance products.
- Collaborative and supportive work environment.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please ensure your application highlights your relevant experience and why you are a great fit for the Intact Financial Corporation team.