About Company
McLoughlin Insurance Brokers is a well-established, family-run independent insurance brokerage proudly serving the Hoylake community and broader Wirral area for over three decades. We pride ourselves on building lasting relationships with our clients, offering personalised advice, and delivering exceptional service across a wide range of personal and commercial insurance solutions. Our commitment to understanding individual needs allows us to tailor bespoke policies, ensuring peace of mind for our diverse client base. At McLoughlin, you’ll be joining a supportive team dedicated to integrity, expertise, and community engagement, where every member plays a vital role in our continued success and client satisfaction. We believe in nurturing talent and providing a stable, friendly environment for professional growth.
Job Description
Are you passionate about helping people navigate the complexities of insurance? Do you thrive in a client-facing role where your expertise makes a real difference? McLoughlin Insurance Brokers is seeking an enthusiastic and meticulous Insurance Advisor specializing in Policy and Claims Processing to join our dedicated team in Hoylake. This is an exciting opportunity to contribute to a highly respected local business with a strong community focus.
In this pivotal role, you will be the primary point of contact for clients, guiding them through the entire insurance journey from initial policy selection to efficient claims resolution. You’ll engage in thorough consultations, assessing individual and business needs to recommend the most suitable insurance products from our extensive panel of providers. Your responsibilities will extend beyond initial sales, encompassing the crucial aspects of policy administration – accurately processing new policies, managing renewals, and handling amendments with precision and care, ensuring all client records are meticulously maintained and up-to-date. This involves a keen eye for detail and adherence to our rigorous internal processes.
Furthermore, you will play a critical role in claims processing, providing compassionate support and expert guidance to clients during what can often be challenging times. This involves guiding them through the entire claims procedure, assisting with documentation, liaising effectively with underwriters and loss adjusters, and diligently advocating on their behalf to ensure fair and timely settlements. We are looking for someone with an exceptional eye for detail, strong problem-solving abilities, and a steadfast commitment to maintaining the highest standards of regulatory compliance, particularly with FCA guidelines. This position offers a unique opportunity to grow your career within a respected local brokerage, develop deep and meaningful client relationships, and become an indispensable part of our community-focused service. You will contribute directly to our reputation for excellence, ensuring every client interaction reinforces our commitment to trust, reliability, and outstanding customer care. This is more than just a job; it’s a chance to build a career where your professional growth is actively supported, and your contributions are genuinely valued.
Key Responsibilities
- Conduct comprehensive consultations with new and existing clients to identify insurance needs and recommend appropriate coverage options.
- Process new insurance policies, renewals, and policy amendments accurately and efficiently, ensuring all documentation is complete and compliant.
- Assist clients with claims procedures, providing clear guidance, collecting necessary information, and liaising with insurers to facilitate timely resolutions.
- Maintain detailed client records and policy information using our internal systems, ensuring data integrity and confidentiality.
- Respond to client enquiries via phone, email, and in-person, offering expert advice and exceptional customer service.
- Identify opportunities for cross-selling and up-selling additional insurance products to meet evolving client needs.
- Stay up-to-date with industry regulations, product knowledge, and market trends to provide informed advice.
- Collaborate with underwriters and other team members to resolve complex policy or claims issues.
- Ensure adherence to all company policies, procedures, and regulatory requirements (e.g., FCA guidelines).
Required Skills
- Minimum of 1.5 years (18 months) experience in an insurance advisory, sales, or administrative role.
- Excellent verbal and written communication skills with a professional and empathetic approach.
- Demonstrated ability to build rapport and strong relationships with clients.
- Strong attention to detail and high level of accuracy in data entry and documentation.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with CRM software.
- Proven problem-solving skills and the ability to handle challenging situations with tact.
- Basic understanding of insurance principles, policies, and regulatory requirements (e.g., FCA).
Preferred Qualifications
- Certificate in Insurance (Cert CII) qualification or working towards it.
- Previous experience working within an independent insurance brokerage.
- A track record of meeting or exceeding sales and service targets.
- Familiarity with local Hoylake/Wirral market demographics and client needs.
Perks & Benefits
- Competitive annual salary.
- Comprehensive training and professional development opportunities, including support for CII qualifications.
- Generous holiday allowance.
- Company pension scheme.
- Friendly, supportive, and collaborative team environment.
- Opportunities for career progression within a growing local business.
- Convenient office location in the heart of Hoylake with easy access to amenities.
How to Apply
If you are a driven and client-focused individual eager to make a significant impact within a respected local firm, we encourage you to apply! Please click on the application link below to submit your CV and a covering letter outlining your relevant experience, detailing your passion for the insurance industry, and explaining why you are the ideal candidate for this role. We look forward to hearing from you and potentially welcoming you to our team.