About Company
Lazada, a pioneer of e-commerce in Southeast Asia, is the region’s leading online shopping and selling destination. Launched in 2012, Lazada has an unparalleled reach across six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam – and is trusted by millions of customers daily. As part of the Alibaba Group, Lazada is committed to accelerating progress in Southeast Asia through commerce and technology. Our mission is to be a super e-commerce ecosystem, enabling brands and sellers to connect with consumers and offering an exceptional shopping experience. In Singapore, Lazada has firmly established itself as a household name, synonymous with convenience, variety, and reliable service. We pride ourselves on our dynamic, innovative, and inclusive work environment where employees are empowered to grow, challenge themselves, and contribute to shaping the future of retail. Joining Lazada means becoming part of a diverse, passionate team dedicated to delivering excellence and pushing the boundaries of what’s possible in the digital marketplace. We value agility, customer focus, and a collaborative spirit, believing that our people are our greatest asset in driving success and exceeding customer expectations.
Job Description
Are you a natural problem-solver with a passion for helping people? Do you thrive in a dynamic, fast-paced environment and possess excellent communication skills? Lazada is looking for enthusiastic and dedicated individuals to join our growing Customer Service team as Remote Customer Service Representatives. This is an immediate start opportunity, perfect for those seeking to kick-start their career or continue their professional journey from the comfort of their home. As a crucial point of contact for our valued customers, you will be the friendly voice and helpful guide resolving inquiries, providing solutions, and ensuring a seamless shopping experience. In this remote role, you will handle a diverse range of customer interactions via phone, email, and chat, addressing everything from order status and product information to payment issues and technical support. We are looking for self-starters who are highly organized, possess a strong internet connection, and are comfortable working independently while remaining an integral part of a supportive team. Comprehensive virtual training will be provided to ensure you have all the tools and knowledge necessary to succeed. Your ability to empathize, de-escalate situations, and maintain a positive attitude will be key to your success. This role offers the flexibility of remote work coupled with the stability and growth opportunities of working for a leading e-commerce giant. If you’re ready to make a tangible impact and contribute to customer satisfaction on a grand scale, we encourage you to apply today!
Key Responsibilities
- Respond promptly and professionally to customer inquiries via multiple channels (phone, email, chat).
- Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions.
- Handle and resolve customer complaints, providing accurate, valid, and complete information.
- Process orders, forms, applications, and requests efficiently.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Communicate effectively with other departments to resolve complex customer issues.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and build sustainable relationships of trust.
- Maintain a high level of product and service knowledge to address customer queries effectively.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficiency with common office software and customer relationship management (CRM) systems.
- High school diploma or equivalent.
- A quiet, dedicated home workspace with a reliable high-speed internet connection.
Preferred Qualifications
- Bachelor's degree in any field.
- Experience in a remote work setting.
- Familiarity with e-commerce platforms and processes.
- Ability to communicate in additional Southeast Asian languages (e.g., Malay, Mandarin, Bahasa Indonesia).
- Experience with Zendesk or similar customer service software.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive virtual training and onboarding.
- Opportunity to work with a leading e-commerce company.
- Career growth and development opportunities.
- Flexible remote work environment.
- Employee discounts and perks on Lazada platform.
- Health and wellness programs.
- Supportive team culture and virtual social events.
How to Apply
If you are ready to make a significant impact and grow with a dynamic team, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how your skills and passion align with our mission.