About Company
IBM Canada, a crucial part of the global IBM enterprise, is at the forefront of technological innovation and service delivery worldwide. While rooted in Canadian excellence, our operations span the globe, providing cutting-edge solutions and support to clients across diverse industries. At IBM, we believe in progress — that the application of intelligence, reason, and science can improve business, society, and the human condition. Our work impacts everything from healthcare to finance, transportation, and beyond. We are committed to fostering a culture of continuous learning, diverse perspectives, and collaborative problem-solving. Joining IBM means becoming part of a legacy of innovation, where your contributions directly shape the future of technology and make a tangible difference in the world. We pride ourselves on creating an inclusive environment where every employee can thrive, develop new skills, and advance their career alongside some of the brightest minds in the industry. This specific role, although part of IBM Canada’s operational framework, is dedicated to supporting our clients and projects located in the vibrant community of Enfield, UK, ensuring seamless service delivery and technical excellence locally.
Job Description
Are you a proactive and customer-focused IT professional looking for an immediate opportunity to make an impact? IBM Canada is seeking a dedicated IT Support Specialist to join our dynamic team, based in Downtown, Enfield. This is a fantastic chance to immerse yourself in a world-leading technology company, providing essential technical assistance and support to our clients and internal stakeholders within the UK. In this role, you will be the first point of contact for technical queries, troubleshooting hardware and software issues, and ensuring the smooth operation of various IT systems. Your expertise will be critical in maintaining high levels of productivity and user satisfaction. We are looking for an individual with a strong foundation in IT principles, exceptional problem-solving abilities, and a passion for helping others. You will work within a supportive team environment, where continuous learning and professional development are highly encouraged. This position offers not just a job, but a career path with a global leader, providing exposure to diverse technologies and challenging projects. If you are ready to hit the ground running, apply your technical skills, and grow with a company that defines innovation, then this immediate start opportunity in Enfield is for you. We value candidates who are eager to learn, adaptable, and committed to delivering excellence.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network-related issues, both on-site and remotely.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate specialist teams when necessary.
- Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
- Manage user accounts, permissions, and access rights in accordance with security policies.
- Document all support activities, resolutions, and system configurations accurately in the helpdesk ticketing system.
- Assist with the implementation of new IT systems, software rollouts, and infrastructure upgrades.
- Conduct regular system checks and preventative maintenance to ensure optimal performance.
- Educate users on best practices for IT security and efficient use of technology.
- Collaborate with internal teams and external vendors to resolve technical challenges.
- Participate in on-call rotation schedules if required, to provide out-of-hours support.
Required Skills
- Minimum 2 years of experience in an IT Support or Helpdesk role.
- Proficiency in Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware (laptops, desktops, printers) and software issues.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience with Active Directory and Azure Active Directory.
- Knowledge of cloud platforms (AWS, Azure, Google Cloud).
- Familiarity with mobile device management (MDM) solutions.
- Experience supporting remote users and VPN connectivity.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Company pension scheme with employer contributions.
- Opportunities for continuous learning and professional development.
- Access to IBM's extensive training programs and certifications.
- Employee assistance program.
- Flexible working arrangements (where applicable).
- Employee recognition programs.
- Modern and collaborative office environment in Enfield.
How to Apply
To apply for this exciting opportunity with IBM Canada, please click on the application link below. On the IBM careers portal, please search for ‘IT Support’ or ‘Technical Support Specialist’ roles in the UK and submit your detailed resume and cover letter. Highlight your relevant experience and why you are an ideal candidate for an immediate start in IT Support.