About Company
IBM Canada is a leading technology and consulting company that has been at the forefront of innovation for over a century. As a subsidiary of International Business Machines (IBM), a globally recognized leader in artificial intelligence, cloud computing, cybersecurity, and enterprise services, IBM Canada plays a pivotal role in delivering cutting-edge solutions to clients across various sectors. We are driven by a commitment to progress, constantly pushing the boundaries of what’s possible in technology. Our diverse team of experts collaborates on transformative projects, from developing advanced software to implementing robust infrastructure solutions. At IBM Canada, we believe in fostering a culture of continuous learning, professional development, and inclusivity. We are dedicated to building a workforce that reflects the rich diversity of our communities and empowers every individual to thrive. Joining IBM Canada means becoming part of a legacy of innovation, where your contributions directly impact the future of technology and solve complex challenges for businesses and society. We offer an environment where new ideas are welcomed, and talent is nurtured, providing unparalleled opportunities for career growth and personal fulfillment.
Job Description
Are you an enthusiastic and driven individual with a passion for technology, looking to launch your career? IBM Canada is seeking an Entry Level Technician to join our dynamic team in Laurel, Delaware. This is an incredible opportunity to gain hands-on experience with cutting-edge technology and contribute to critical IT operations within a world-renowned organization. As an Entry Level Technician, you will be instrumental in ensuring the smooth operation of our technical infrastructure, providing essential support, and learning the fundamentals of enterprise-level IT systems. Your role will involve assisting senior technicians with various tasks, performing routine maintenance, troubleshooting hardware and software issues, and contributing to the overall efficiency of our technical environment. We are looking for someone who is eager to learn, possesses strong problem-solving abilities, and has a foundational understanding of computer systems and networking. This position is perfect for recent graduates or individuals transitioning into the IT field who are ready to immerse themselves in a fast-paced, supportive, and innovative setting. You will receive comprehensive training and mentorship, enabling you to develop a robust skill set and advance within the company. If you’re ready to apply your technical aptitude and grow with a leader in the tech industry, this role offers a clear path for professional development and a chance to make a tangible impact from day one. Embrace the challenge and become a vital part of our mission to build a smarter future.
Key Responsibilities
- Provide basic technical support for hardware and software systems.
- Assist senior technicians with installation, configuration, and maintenance of IT equipment.
- Perform routine diagnostic checks and preventative maintenance.
- Troubleshoot common IT issues under supervision.
- Document technical issues, solutions, and procedures accurately.
- Monitor system performance and alert senior staff to potential problems.
- Participate in training programs to enhance technical knowledge and skills.
- Adhere to all company safety and security protocols.
Required Skills
- Basic understanding of computer hardware and software.
- Familiarity with operating systems (e.g., Windows, Linux).
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication abilities.
- High level of enthusiasm and a strong desire to learn.
- Ability to work effectively in a team environment.
- Attention to detail and organizational skills.
Preferred Qualifications
- Associate's degree or certificate in Information Technology, Computer Science, or a related field.
- Prior internship or volunteer experience in a technical support role.
- Knowledge of basic networking concepts (TCP/IP, LAN/WAN).
- Relevant certifications (e.g., CompTIA A+, Network+).
- Experience with ticketing systems or IT service management tools.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company match.
- Life insurance and disability benefits.
- Opportunities for professional development and continuous learning.
- Mentorship programs and career growth pathways.
- Employee assistance program.
- Access to IBM's global network of innovators and experts.
How to Apply
Ready to kickstart your career with a global technology leader? We encourage all qualified candidates to apply directly through the link below. Please ensure your resume highlights any relevant coursework, projects, or certifications. Click the application link to submit your profile and begin your journey with IBM Canada.