About Company
IBM (International Business Machines Corporation) is a global technology and consulting company headquartered in Armonk, New York, with a significant presence and operational entities worldwide, including IBM Canada. For over a century, IBM has been at the forefront of innovation, driving progress in fields such as artificial intelligence, cloud computing, quantum computing, cybersecurity, and blockchain. We are dedicated to helping our clients harness the power of technology to solve their most complex business challenges, transform their operations, and achieve their strategic goals. IBM’s mission is to be essential to our clients, to the world, and to each other. We foster a culture of innovation, integrity, and trust, valuing diversity and inclusion as key drivers of our success. Join a company that is consistently reinventing itself and shaping the future of technology, creating solutions that impact industries and improve lives globally.
Job Description
IBM Canada, a leader in global technology and consulting, is seeking a highly motivated and analytical Business Analyst to join our dynamic team in Seaford, Delaware. This is an unparalleled opportunity to work within a world-renowned organization known for pioneering solutions that transform industries and societies. As a Business Analyst, you will play a pivotal role in bridging the gap between business needs and technological solutions, driving innovation and efficiency across various projects. You will be instrumental in identifying and defining business requirements, analyzing complex processes, and translating these into actionable insights and specifications for our development and delivery teams. This role demands a keen eye for detail, exceptional communication skills, and a passion for understanding how technology can solve real-world business challenges.
At IBM Canada, we empower our employees to make a significant impact. You will collaborate closely with stakeholders across different business units, including clients, project managers, technical architects, and developers, ensuring that proposed solutions align with strategic objectives and deliver tangible value. Your responsibilities will span the entire project lifecycle, from initial concept and feasibility studies through to implementation and post-launch evaluation. You will facilitate workshops, conduct in-depth interviews, and meticulously document findings to create clear, comprehensive, and unambiguous requirement specifications. We are looking for a proactive individual who can anticipate business needs, identify potential risks, and propose innovative solutions that enhance operational effectiveness and client satisfaction.
This position in Seaford, Delaware, offers a unique blend of local impact within a global framework. While the company entity is ‘IBM Canada,’ this specific role is based in our US operations, contributing to projects with broad reach. You will be part of a supportive and collaborative environment that encourages continuous learning and professional growth. IBM Canada is committed to fostering an inclusive culture where every voice is heard, and diverse perspectives are celebrated. Join us and contribute to a legacy of innovation, helping clients navigate their most complex challenges and shaping the future of technology. We are looking for someone eager to learn, adapt, and grow with us, someone who can bring fresh ideas and a commitment to excellence to every task.
Key Responsibilities
- Facilitate requirements gathering workshops, interviews, and documentation sessions with stakeholders.
- Analyze and define complex business processes, workflows, and systems.
- Translate business requirements into clear, concise, and actionable functional and non-functional specifications.
- Develop and maintain comprehensive documentation, including use cases, user stories, process flows, and data models.
- Collaborate with project managers, technical leads, and development teams to ensure solutions meet business objectives.
- Conduct impact assessments and risk analyses for proposed changes and solutions.
- Support testing activities, including developing test cases and validating solutions against requirements.
- Act as a liaison between business stakeholders and technical teams throughout the project lifecycle.
- Identify opportunities for process improvement and efficiency gains.
- Provide ongoing support and training to end-users as needed.
Required Skills
- Proven experience as a Business Analyst in a technology-driven environment
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Proficiency in requirements gathering and documentation tools (e.g., Jira, Confluence, Microsoft Visio)
- Understanding of project management methodologies (Agile, Waterfall)
- Ability to work effectively with diverse stakeholder groups
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred Qualifications
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field
- CBAP or CCBA certification
- Experience with cloud-based platforms and SaaS solutions
- Familiarity with data analytics and reporting tools
- Experience in the consulting industry or large enterprise environments
- Knowledge of software development lifecycle (SDLC)
Perks & Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement plan with company matching
- Paid time off, including vacation, sick leave, and holidays
- Life and disability insurance
- Employee assistance program
- Opportunities for professional development and continuous learning
- Access to IBM's extensive training and certification programs
- Flexible work arrangements (where applicable)
- Employee discounts on various products and services
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant experience and skills. We look forward to reviewing your application and exploring how your talents can contribute to IBM Canada’s success.