About Company
National Commercial Bank Jamaica Limited (NCB) is the largest financial group in Jamaica, serving millions of customers with a comprehensive suite of banking, wealth management, and insurance solutions. With a rich history spanning over 180 years, NCB is deeply committed to fostering economic growth and empowering communities across Jamaica. We pride ourselves on innovation, operational excellence, and a culture that values its people as its greatest asset. Joining NCB means becoming part of a dynamic team dedicated to creating a brighter future for our customers and our nation. We are an equal opportunity employer, embracing diversity and inclusion in all aspects of our operations.
Job Description
We are seeking a highly motivated and experienced HR Officer with a specialized focus on Staff Relations and Payroll to join our vibrant Human Resources team at our Constant Spring location. In this pivotal role, you will be instrumental in ensuring a positive and productive work environment for our employees while maintaining the accuracy and compliance of our payroll operations. You will serve as a key point of contact for employee inquiries, providing guidance on HR policies, procedures, and best practices. Your expertise will be crucial in mediating workplace conflicts, supporting performance management processes, and fostering strong employee-management relationships built on trust and respect. On the payroll front, you will be responsible for the timely and accurate processing of employee salaries, benefits, and deductions, ensuring strict adherence to company policies and relevant labour laws. This includes managing payroll data, preparing detailed reports, and collaborating with finance and other departments to reconcile discrepancies. The ideal candidate will possess an in-depth understanding of Jamaican labour laws, exceptional communication skills, and a meticulous approach to data management. This role requires a professional who is not only adept at navigating complex HR issues but also passionate about contributing to a supportive and fair workplace culture. If you are a proactive problem-solver with a commitment to employee welfare and payroll integrity, we encourage you to apply and become a valued member of the NCB family.
Key Responsibilities
- Manage the full cycle of payroll processing for designated employee groups, ensuring accuracy, timeliness, and compliance with all statutory regulations and company policies.
- Address and resolve employee grievances and disciplinary matters in a fair, consistent, and legally compliant manner, providing guidance to employees and managers.
- Interpret and apply HR policies and procedures, advising employees and management on best practices regarding employee relations, performance, and workplace conduct.
- Administer employee benefits programs, ensuring correct deductions and contributions are processed through payroll.
- Maintain up-to-date knowledge of Jamaican labour laws and HR best practices to ensure continuous compliance and proactive policy adjustments.
- Prepare and submit various HR and payroll reports, including statutory returns (e.g., NIS, PAYE), internal payroll summaries, and ad-hoc reports as required.
- Assist in the development and implementation of HR initiatives aimed at enhancing employee engagement, retention, and overall organizational effectiveness.
- Collaborate with the HR team on various projects, including performance management, talent acquisition, and HR information system (HRIS) optimization.
- Conduct exit interviews and analyze data to identify trends and recommend improvements to the employee experience.
- Maintain accurate and confidential employee records, ensuring data integrity and privacy.
Required Skills
- Minimum of 3 years of progressive experience in Human Resources, with a strong focus on staff relations and payroll administration.
- Bachelor's Degree in Human Resources Management, Business Administration, or a related field.
- In-depth knowledge of Jamaican Labour Laws and industrial relations practices.
- Proven experience with payroll software and HRIS (Human Resources Information Systems).
- Exceptional interpersonal and communication skills, both written and verbal, for effective employee engagement and conflict resolution.
- Strong analytical and problem-solving abilities with a keen eye for detail and accuracy.
- Demonstrated ability to maintain confidentiality and exercise discretion.
- Proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting.
Preferred Qualifications
- Professional certification in Human Resources (e.g., PHR, SPHR, SHRM-CP, or local equivalent).
- Experience working in the financial services industry.
- Master's Degree in Human Resources or a related discipline.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness benefits.
- Pension plan.
- Opportunities for professional development and continuous learning.
- Employee assistance programs.
- Paid time off and holidays.
- Dynamic and supportive work environment.
- Employee banking benefits.
How to Apply
Interested candidates are invited to submit their applications by clicking on the link below. Please ensure your resume highlights your experience in both staff relations and payroll administration. We thank all applicants for their interest, however, only shortlisted candidates will be contacted.