About Company
Club Med Sandpiper Bay is the only all-inclusive resort in the U.S., renowned for its premium family vacations, sports academies, and tranquil waterfront setting in Port St. Lucie, Florida. We cultivate a unique blend of international flair and local charm, offering our guests an unforgettable experience built on joy, freedom, and excellence. As a leader in premium resort destinations, we are committed to providing an environment where both our guests and our G.E.s (Gentil Employés) thrive. We believe in fostering a culture of respect, collaboration, and continuous improvement, ensuring every aspect of our property reflects our dedication to unparalleled quality and guest satisfaction. Joining Club Med Sandpiper Bay means becoming part of a global family dedicated to creating magical moments and maintaining the highest standards of luxury and comfort for our diverse clientele.
Job Description
We are seeking an exceptional and dedicated Housekeeping Supervisor to join our vibrant team at Club Med Sandpiper Bay, a premier luxury property nestled in beautiful Port St. Lucie, Florida. This pivotal role is essential in upholding the impeccable standards of cleanliness, hygiene, and aesthetic appeal that our guests expect from a world-class resort. As a Housekeeping Supervisor, you will play a critical role in leading and motivating our housekeeping team, ensuring that all guest rooms, public areas, and back-of-house spaces consistently meet our stringent five-star quality benchmarks. You will be responsible for overseeing daily operations, conducting thorough inspections, managing inventory, and fostering a collaborative environment where attention to detail is paramount. Your leadership will directly impact our guests’ comfort and overall resort experience, contributing significantly to their lasting memories of luxury and tranquility. This role involves not just supervision, but also active participation in training and development of team members, addressing guest requests promptly and courteously, and ensuring compliance with all health and safety regulations. We are looking for a proactive leader with a keen eye for perfection, a passion for hospitality, and a commitment to operational excellence. This is an unparalleled opportunity to contribute to a renowned international brand, shape a motivated team, and ensure every corner of our luxury property shines brightly, delivering an exceptional stay for every guest.
Key Responsibilities
- Supervise and coordinate the daily activities of the housekeeping team, ensuring all tasks are completed efficiently and to the highest standards.
- Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness, maintenance, and adherence to luxury property standards.
- Train new team members and provide ongoing coaching and development to existing staff on cleaning techniques, safety protocols, and guest service excellence.
- Manage inventory of cleaning supplies, linens, and amenities, placing orders as needed and minimizing waste.
- Handle guest requests and complaints related to housekeeping services promptly and professionally, ensuring complete guest satisfaction.
- Collaborate with the Front Office, Maintenance, and other departments to ensure seamless operations and swift resolution of any property-related issues.
- Implement and enforce all health, safety, and hygiene regulations and procedures to maintain a safe working environment and guest experience.
Required Skills
- Minimum of 3 years of experience in housekeeping operations, with at least 1 year in a supervisory role within a hotel or resort setting.
- Proven leadership abilities with a strong capacity to motivate, train, and develop a diverse team.
- Exceptional attention to detail and a passion for maintaining impeccable standards of cleanliness and presentation.
- Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
- Excellent communication and interpersonal skills, capable of interacting effectively with guests and staff.
- Proficiency with housekeeping management software and basic computer applications.
Preferred Qualifications
- Associate's or Bachelor's degree in Hospitality Management or a related field.
- Bilingual proficiency (English and Spanish or French is a plus).
- Familiarity with luxury brand standards and guest service expectations.
- Certification in hospitality or housekeeping management.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and career advancement within a global brand.
- Employee discounts on Club Med stays and services.
- Access to resort facilities and amenities.
- A dynamic, inclusive, and international work environment.
- Health, dental, and vision insurance.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your relevant experience in luxury hospitality and housekeeping supervision.