About Company
Nestled within the serene environment of the Tinapa Free Zone & Resort, Tinapa Lakeside Hotel offers a luxurious escape with breathtaking views of the Tinapa Lake. As a premier destination for both business and leisure travelers in Calabar, Cross River State, we pride ourselves on delivering unparalleled hospitality, exquisite dining, and impeccable service. Our commitment to excellence is reflected in every detail, from our elegantly appointed rooms to our world-class facilities. We believe that our success is built on the dedication and passion of our team members, who are the heart of the exceptional experiences we create for our guests. Join us at Tinapa Lakeside Hotel and become a part of a dynamic team that strives to set new benchmarks in the hospitality industry.
Job Description
Tinapa Lakeside Hotel is seeking a highly motivated and experienced Housekeeping Supervisor to lead our dedicated cleaning team. As the Housekeeping Supervisor, you will be the cornerstone of our guest experience, ensuring the highest standards of cleanliness, hygiene, and aesthetic appeal across all hotel areas, including guest rooms, public spaces, and back-of-house facilities. You will be responsible for overseeing daily operations, supervising housekeeping staff, and maintaining a pristine environment that consistently exceeds guest expectations. This vital role requires an individual with a keen eye for detail, strong leadership capabilities, and a proactive approach to problem-solving. You will play a pivotal role in training and mentoring our cleaning staff, ensuring adherence to brand standards, safety protocols, and efficient work practices. Your ability to manage inventory, schedule shifts, and conduct thorough inspections will be critical to your success. If you are passionate about hospitality, possess exceptional organizational skills, and are ready to contribute to a world-class hotel environment, we invite you to join our team and help us uphold our reputation for excellence.
Key Responsibilities
- Supervise and coordinate the daily activities of the housekeeping and laundry staff, ensuring tasks are completed efficiently and to the highest standards.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, tidiness, and adherence to hotel standards.
- Train new housekeeping staff and provide ongoing coaching and development to existing team members on cleaning techniques, safety procedures, and guest service.
- Monitor and manage inventory of cleaning supplies, linens, and amenities, ensuring adequate stock levels and efficient usage.
- Prepare daily work schedules and assignments for housekeeping staff, optimizing resource allocation.
- Address guest complaints and requests promptly and courteously, ensuring guest satisfaction.
- Maintain accurate records of housekeeping activities, including room status, maintenance requests, and lost and found items.
- Ensure all equipment is well-maintained and in good working condition, reporting any malfunctions promptly.
- Implement and enforce health and safety regulations, including chemical handling and waste disposal procedures.
- Collaborate with the front office and maintenance departments to ensure smooth operations and timely room readiness.
- Assist in budget planning and cost control initiatives for the housekeeping department.
Required Skills
- Proven experience in a supervisory role within housekeeping in a hotel environment.
- Strong knowledge of cleaning chemicals, equipment, and proper usage.
- Excellent leadership, communication, and interpersonal skills.
- Ability to train and motivate a diverse team.
- Exceptional attention to detail and a commitment to quality.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work flexible hours, including weekends and holidays, as required.
- Strong organizational and time management abilities.
Preferred Qualifications
- Diploma or certification in Hospitality Management or a related field.
- Experience with hotel property management systems (PMS).
- First Aid and Safety certification.
- Knowledge of environmental sustainability practices in hospitality.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career growth.
- Employee discounts on hotel stays and services.
- Meal provision during shifts.
- A supportive and dynamic work environment.
- Access to various hotel facilities.
How to Apply
Interested and qualified candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and why they are a suitable fit for this role. Please click on the link below to apply for the job.