About Company
Nestled in the heart of Jack London Square, the Waterfront Hotel, an Ascend Hotel Collection Member, offers guests a unique blend of vibrant urban energy and tranquil waterfront serenity. As part of the prestigious Ascend Hotel Collection by Choice Hotels, we are renowned for providing a distinctive and personalized experience that reflects the local culture and charm of Oakland. Our boutique hotel features beautifully appointed rooms, exceptional dining options, and stunning views of the marina, creating an unforgettable stay for leisure and business travelers alike. We pride ourselves on a warm, inviting atmosphere and a commitment to outstanding guest service, fostered by a dedicated and passionate team. Join us in contributing to a legacy of hospitality excellence in one of Oakland’s most dynamic neighborhoods.
Job Description
At the Waterfront Hotel, an Ascend Hotel Collection Member, nestled in the vibrant Jack London Square of Oakland, we pride ourselves on delivering an unparalleled guest experience marked by genuine hospitality and meticulous service. As a Hotel Waiter, you are at the heart of this experience, directly influencing our guests’ stays by providing exceptional food and beverage service in our renowned restaurant, inviting lounge, and for special events. We are seeking enthusiastic, dedicated individuals with a profound passion for hospitality, a keen eye for detail, and a naturally warm, welcoming demeanor.
Recognizing the immense value of diverse talent and understanding the complexities associated with international relocation, we are incredibly proud to offer **sponsorship opportunities** for qualified candidates for this specific position. This initiative explicitly underscores our commitment to cultivating a truly global team and proactively supporting individuals who aspire to build a fulfilling and long-term career in the United States. We are dedicated to guiding eligible candidates through the necessary immigration processes, ensuring a smoother and more supported transition to your new professional home in the vibrant community of Oakland. This isn’t just a job; it’s an opportunity to start a new chapter with comprehensive support.
You will join a supportive and dynamic team that deeply values collaboration, mutual respect, and continuous improvement. We firmly believe in fostering an environment where every team member feels genuinely valued, heard, and empowered to contribute their unique skills and perspectives to our collective success. Comprehensive training will be provided to ensure you are fully equipped with our rigorous service standards, intricate menu knowledge, and our unique guest interaction philosophies.
Beyond the fundamental tasks of taking orders and serving meals, this pivotal role involves actively anticipating guest needs, making thoughtful recommendations from our curated menu, gracefully handling special requests, and ensuring a truly memorable and delightful dining experience. It requires excellent communication skills, remarkable adaptability, and the innate ability to work efficiently and effectively in a fast-paced, sometimes demanding environment, all while maintaining a calm, friendly, and professional disposition. Working at the Waterfront Hotel means being an integral part of the lively Jack London Square community, with its scenic waterfront promenades, unique local shops, and diverse culinary landscape. It’s an unparalleled opportunity to connect with guests from around the world and proudly showcase the very best of Oakland’s renowned hospitality. If you are eager to embark on a rewarding career in hospitality and are actively looking for a company that genuinely invests in its people, including talented international professionals, we wholeheartedly encourage you to apply.
Key Responsibilities
- Warmly greet guests, present menus, and explain daily specials with enthusiasm and knowledge.
- Accurately take food and beverage orders, utilizing point-of-sale (POS) systems efficiently.
- Serve food and beverages promptly and professionally, ensuring proper presentation and temperature.
- Anticipate guest needs and proactively offer assistance, ensuring a seamless dining experience.
- Clear tables, reset dining areas, and maintain a clean and organized workspace.
- Handle guest inquiries and resolve any dining-related issues with courtesy and efficiency.
- Collaborate effectively with kitchen staff and other team members to ensure smooth service flow.
- Adhere to all food safety and hygiene regulations, as well as hotel service standards.
- Process guest payments accurately and manage cash or credit card transactions.
- Actively upsell menu items and promotions where appropriate to enhance guest experience and revenue.
Required Skills
- Proven experience in a customer service role, preferably within hospitality or food service.
- Excellent verbal communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and ability to multitask.
- A positive attitude and a commitment to providing outstanding guest service.
- Basic math skills for handling payments and making change.
Preferred Qualifications
- Previous waiter/waitress experience in a hotel or fine dining establishment.
- Knowledge of food and beverage offerings, including wine pairings.
- Ability to speak multiple languages is a plus.
- Familiarity with POS systems.
Perks & Benefits
- Competitive hourly wage with opportunities for tips.
- Comprehensive health, dental, and vision insurance options.
- Paid time off (PTO) and holiday pay.
- Opportunities for career growth and professional development within Choice Hotels.
- Employee discounts on hotel stays across the Ascend Hotel Collection and Choice Hotels brands.
- A vibrant and supportive team environment.
- **Immigration sponsorship opportunities for eligible international candidates.**
- On-site training and continuous learning opportunities.
How to Apply
Eager to start a rewarding career with us and benefit from our sponsorship program? Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and welcoming you to our team!