About Company
The George Hotel is a reputable and rapidly expanding hospitality establishment in the heart of Lagos. We are committed to providing exceptional guest experiences and fostering a positive and supportive work environment for our team. We pride ourselves on our dedication to quality service and our commitment to our employees’ well-being.
Job Description
We are seeking a highly motivated and organized Hotel Reservation Officer to join our dynamic team. The ideal candidate will be responsible for handling all aspects of hotel reservations, from initial inquiries to guest check-in. This role requires excellent communication skills, a strong attention to detail, and the ability to work effectively under pressure. A key benefit of this position is the provision of staff housing, offering a convenient and comfortable living arrangement.
Key Responsibilities
- Managing hotel reservations through various channels (phone, email, online booking systems)
- Providing exceptional customer service to guests throughout the reservation process
- Handling guest inquiries and resolving issues efficiently and professionally
- Maintaining accurate records of reservations and guest information
- Collaborating with other departments (front desk, housekeeping, etc.) to ensure seamless guest experiences
- Processing payments and managing billing accurately
- Preparing daily and weekly reports on reservation activity
- Proactively identifying and addressing potential issues to optimize reservation management
- Staying up-to-date on hotel policies and procedures
Required Skills
- Excellent communication and interpersonal skills
- Proficiency in using hotel reservation systems (Opera, Fidelio, etc.)
- Strong organizational and time-management skills
- Detail-oriented and able to work accurately under pressure
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently and as part of a team
Preferred Qualifications
- Bachelor's degree in Hospitality Management or a related field
- Previous experience in hotel reservations or a similar role
- Knowledge of hotel management software and systems
- Experience in handling guest complaints and resolving issues effectively
Perks & Benefits
- Competitive salary
- Staff housing provided
- Health insurance
- Paid time off
- Opportunities for professional development
How to Apply
Click on the link below to apply for the job. Please submit your resume and cover letter.