About Company
Goblin Hill Villas at San San is a serene and luxurious retreat nestled amidst lush tropical gardens overlooking the stunning Caribbean Sea in San San, Port Antonio, Jamaica. For over four decades, we have provided an unparalleled villa experience, blending the privacy of a private residence with the attentive service of a boutique hotel. Our esteemed guests cherish the tranquility, natural beauty, and authentic Jamaican hospitality that defines their stay with us. We pride ourselves on creating memorable moments and fostering a warm, welcoming environment for both our guests and our dedicated team members. Join us in continuing a legacy of excellence and delivering unforgettable Jamaican experiences, where every interaction is an opportunity to showcase the best of our island’s charm and hospitality.
Job Description
The Hotel Receptionist & Reservations Coordinator at Goblin Hill Villas at San San is the first point of contact for our esteemed guests and plays a pivotal role in shaping their overall experience. We are seeking a warm, professional, and highly organized individual who is passionate about delivering exceptional hospitality in a luxury villa setting. This role is far more than just checking guests in and out; it involves curating a seamless and memorable journey from the initial inquiry to their departure. You will be responsible for managing all aspects of front desk operations, including efficient guest registration, handling diverse inquiries, coordinating seamlessly with housekeeping, maintenance, and food & beverage departments, and resolving any guest concerns with grace and efficiency, ensuring their comfort and satisfaction at all times.
Furthermore, a significant part of your role will involve the meticulous management of reservations, ensuring accuracy, timely communication, and maximizing occupancy. You will be instrumental in processing new bookings, managing existing room allocations, handling modifications and cancellations, and providing detailed information about our exquisite villas and the enchanting attractions of Port Antonio. This position requires a proactive approach, excellent verbal and written communication skills, and a genuine desire to go above and beyond for our guests, anticipating their needs and exceeding their expectations. You will be an ambassador for Goblin Hill Villas, embodying our commitment to personalized service, meticulous attention to detail, and authentic Jamaican charm. The ideal candidate will thrive in a dynamic environment, possess a strong work ethic, be adept at multitasking under pressure, and maintain a calm, friendly, and professional demeanor at all times. Your contribution will directly impact guest satisfaction, enhance our reputation, and contribute to the continued success of Goblin Hill Villas as a premier destination in Jamaica. This is an incredible opportunity to grow your career within a prestigious hospitality brand while immersing yourself in the natural beauty and vibrant culture of Port Antonio.
Key Responsibilities
- Greet and welcome guests warmly upon arrival, manage check-in and check-out procedures efficiently.
- Handle all incoming calls, emails, and walk-in inquiries with professionalism and provide accurate information about the resort and local attractions.
- Process reservations, modifications, and cancellations accurately using the hotel management system.
- Manage room inventory and allocations to maximize occupancy and guest satisfaction.
- Process payments, manage guest accounts, and handle cash and credit card transactions responsibly.
- Address guest complaints and issues promptly, courteously, and professionally, escalating when necessary.
- Coordinate with other departments (housekeeping, maintenance, F&B) to ensure guest requests are met promptly.
- Maintain a clean, organized, and welcoming front desk area.
- Provide concierge services, including arranging tours, transportation, and restaurant bookings.
- Maintain accurate guest records and ensure data privacy.
- Prepare daily reports and reconcile transactions as required.
Required Skills
- Proven experience as a Hotel Receptionist or Front Desk Agent
- Excellent communication and interpersonal skills
- Proficiency in hotel management software (PMS)
- Strong organizational and multitasking abilities
- Customer-service oriented with a positive attitude
- Ability to work flexible hours, including weekends and public holidays
- High level of professionalism and discretion
- Problem-solving skills with a proactive approach
Preferred Qualifications
- Associate's degree or higher in Hospitality Management or a related field
- Proficiency in multiple languages (especially Spanish or French)
- Familiarity with the Port Antonio area and local attractions
- Experience with online travel agencies (OTAs) and channel managers
- Knowledge of basic accounting principles for front desk operations
Perks & Benefits
- Competitive salary package
- Opportunities for professional development and growth within the hospitality industry
- Staff meals during shifts
- Employee recognition programs
- Discounted rates on resort services for employees and their families
- A supportive and friendly work environment
- Immersion in a beautiful natural setting
How to Apply
Interested candidates are invited to submit their comprehensive resume and a cover letter detailing their relevant experience and why they are an ideal fit for Goblin Hill Villas at San San. Please ensure your application highlights your proficiency in hospitality software and your dedication to providing exceptional guest service. Click on the application link below to apply for this exciting opportunity.