About Company
Tampa Marriott Water Street is a premier destination nestled in the heart of vibrant downtown Tampa, offering sophisticated accommodations, exceptional dining experiences, and stunning waterfront views. As a flagship Marriott property, we pride ourselves on delivering unparalleled guest experiences through our unwavering commitment to service excellence, innovative amenities, and a vibrant, inclusive work environment. Our dedicated team members are the cornerstone of our success, meticulously creating memorable moments for guests visiting for business, leisure, or special events. We foster a culture of growth, respect, and continuous learning, ensuring that every associate feels valued, empowered, and has the opportunity to achieve their full potential within the extensive Marriott family. Join us and become an integral part of a legacy of world-class hospitality.
Job Description
Are you a natural people-person with an unwavering passion for creating exceptional experiences? Tampa Marriott Water Street is actively seeking a dedicated, enthusiastic, and highly organized Hotel Receptionist to join our dynamic Guest Services team. In this pivotal role, you will serve as the crucial first point of contact for our valued guests, setting the tone for their entire stay with your warm welcome and professional demeanor. Your friendly disposition, impeccable organizational skills, and proactive approach will ensure a seamless check-in and check-out process, while you expertly address inquiries and fulfill requests with utmost professionalism and efficiency.
This isn’t just a desk job; it’s an unparalleled opportunity to be a true ambassador for our luxurious property and the vibrant city of Tampa. You will be responsible for meticulously managing reservations, handling guest correspondence with clarity and precision, providing insightful local recommendations that enhance their stay, and expertly resolving any issues that may arise, all while steadfastly maintaining our high standards of service excellence. We are looking for someone who truly thrives in a fast-paced, high-energy environment, possesses exceptional communication skills, and genuinely enjoys making a positive and lasting impact on others. If you are meticulously detail-oriented, possess a strong sense of urgency, and are eager to contribute significantly to a world-class hospitality experience, we wholeheartedly invite you to apply. This role offers tremendous growth potential within Marriott International, providing a solid foundation for a rewarding and long-term career in hospitality. Come be a part of our thriving team where every single day presents a fresh opportunity to create unforgettable memories for our cherished guests.
Key Responsibilities
- Warmly greet guests upon arrival and manage the check-in and check-out process efficiently and accurately.
- Handle all guest inquiries, requests, and complaints promptly and professionally, escalating complex issues as necessary.
- Process payments, maintain accurate guest accounts, and manage cash handling procedures according to company policy.
- Answer multi-line phone systems, direct calls, and take messages accurately and professionally.
- Assist guests with luggage, transportation arrangements, and provide insightful local recommendations.
- Maintain an organized, clean, and welcoming front desk area, ensuring all necessary supplies are stocked.
- Collaborate seamlessly with housekeeping, concierge, and other departments to ensure flawless guest experiences.
- Process reservations, modifications, and cancellations, ensuring all details are correctly entered into the property management system.
- Promote hotel services, amenities, and loyalty programs to enhance guest satisfaction and revenue generation.
- Ensure strict compliance with all hotel policies, safety procedures, and Marriott brand standards.
Required Skills
- Proven experience in a customer service role, preferably within the hospitality sector.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills and a genuine desire to assist guests.
- Proficiency in using computer systems, including Microsoft Office Suite.
- Ability to multitask, prioritize effectively, and remain calm in a fast-paced environment.
- High level of attention to detail and accuracy in all tasks.
- Professional demeanor and appearance consistently.
- Availability to work various shifts, including mornings, evenings, weekends, and holidays.
Preferred Qualifications
- Prior experience with property management systems (PMS) such as Opera.
- Fluency in a second language (e.g., Spanish) to better serve our diverse guest base.
- Extensive knowledge of the Tampa Bay area's attractions, dining scene, and local events.
- A degree or certificate in Hospitality Management or a related field.
- Demonstrated experience handling cash and credit card transactions with precision.
Perks & Benefits
- Competitive wages and a comprehensive benefits package (medical, dental, vision).
- Generous paid time off and holiday pay.
- Abundant opportunities for career advancement and growth within Marriott International.
- Exclusive travel discounts at Marriott properties worldwide.
- 401(k) retirement plan with company match.
- Ongoing training and development programs to enhance your skills.
- Complimentary employee meals during shifts.
- A vibrant, inclusive, and supportive work environment.
How to Apply
To apply for this exciting opportunity and join the Tampa Marriott Water Street family, please click on the application link below. We look forward to reviewing your application!