About Company
Monty Suites Calabar stands as a premier destination for luxury accommodation and unparalleled hospitality in Cross River State, Nigeria. Our establishment is renowned for its elegant design, state-of-the-art facilities, and a dedicated team committed to delivering exceptional service. We pride ourselves on creating a serene and sophisticated environment where guests can relax, rejuvenate, and experience the best of Calabar. At Monty Suites, we believe that every guest interaction is an opportunity to create a lasting positive impression, driven by a culture of excellence and a passion for hospitality.
Job Description
Are you a dynamic and welcoming individual with a passion for delivering exceptional guest experiences? Monty Suites Calabar, a beacon of luxury and comfort in the heart of Calabar, is seeking an enthusiastic and dedicated Hotel Receptionist to join our vibrant team. At Monty Suites, we pride ourselves on creating memorable stays for our guests through unparalleled service, elegant accommodations, and a warm, inviting atmosphere. As a Hotel Receptionist, you will be the first point of contact for our valued guests, playing a crucial role in shaping their overall impression of our establishment from the moment they arrive until their departure. This isn’t just a front-desk job; it’s an opportunity to embody the spirit of hospitality, anticipate guest needs, and resolve concerns with grace, professionalism, and efficiency. You will be responsible for managing check-ins and check-outs, processing payments, handling reservation inquiries, and providing comprehensive information about the hotel’s amenities, services, and local attractions. Our ideal candidate will be a proactive problem-solver with an unwavering commitment to guest satisfaction, capable of multitasking effectively while maintaining a calm, friendly, and approachable demeanor. We are looking for someone who thrives in a fast-paced, dynamic environment, possesses impeccable verbal and written communication skills, and genuinely enjoys interacting with people from all walks of life. This role demands meticulous attention to detail, a strong sense of responsibility, and the ability to work collaboratively within a diverse team. If you are passionate about hospitality, eager to learn and grow, and ready to contribute to a team that values excellence and guest satisfaction above all else, we invite you to apply. Join us at Monty Suites Calabar and help us continue to set the standard for luxury hospitality in Cross River State, ensuring every guest leaves with a desire to return.
Key Responsibilities
- Warmly welcome guests upon arrival, process check-ins and check-outs efficiently, and assign rooms.
- Handle all guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Manage reservations, cancellations, and modifications, ensuring accuracy and clear communication.
- Process payments, maintain accurate cash and credit card transactions, and prepare daily reports.
- Provide comprehensive information about hotel facilities, services, and local points of interest.
- Operate the switchboard, direct calls, and take messages accurately and courteously.
- Maintain a tidy and presentable reception area, ensuring a positive first impression.
- Collaborate effectively with other hotel departments (housekeeping, F&B) to fulfill guest needs.
Required Skills
- Proven experience in a customer service or front desk role, preferably within the hospitality industry.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving abilities.
- Proficiency in using front office management software (PMS) and Microsoft Office Suite.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Impeccable appearance and professional demeanor.
- Customer-centric attitude with a genuine desire to assist and serve guests.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Tourism, or a related field.
- Fluency in additional languages (e.g., French, Efik, Ibibio) is an advantage.
- Previous experience with Opera PMS or a similar property management system.
- Knowledge of local attractions and services in Calabar.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement within the company.
- Employee discounts on hotel services and amenities.
- A supportive and dynamic work environment in a leading hospitality brand.
How to Apply
If you are ready to embark on a rewarding career with Monty Suites Calabar and believe you possess the skills and passion to excel in this role, please click on the application link below. Submit your detailed resume and a cover letter outlining your experience and why you are the ideal candidate for this position.