About Company
Presken Hotels @ Ogba stands as a beacon of comfort and hospitality in the bustling heart of Ogba, Ikeja, Lagos. As a premier full-service hotel, we are dedicated to providing an exceptional experience for every guest, whether they are visiting for business or leisure. Our establishment boasts modern amenities, comfortable accommodations, and a team committed to delivering unparalleled service. We pride ourselves on creating a warm, inviting, and professional atmosphere, ensuring that every stay is memorable and exceeds expectations. Our central location in Ogba makes us a preferred choice for travelers seeking convenience and quality, while our dedicated staff ensures a personalized touch that sets us apart.
Job Description
Are you a naturally warm, engaging, and highly organized individual with a passion for delivering exceptional guest experiences? Presken Hotels @ Ogba, a vibrant and well-established full-service hotel nestled in the heart of Ogba, Ikeja, is seeking a dedicated and enthusiastic Hotel Receptionist to join our dynamic front desk team. This is a unique opportunity to grow your career in hospitality within a supportive environment, and importantly, includes on-site accommodation as part of your compensation package, making it an attractive proposition for those seeking stability and convenience.
At Presken Hotels @ Ogba, we pride ourselves on creating a welcoming home-away-from-home for all our guests, whether they are business travelers, tourists exploring Lagos, or locals seeking a comfortable retreat. Our commitment to excellence extends from our modern amenities to our personalized service, and our front desk team is the very first point of contact for this unparalleled experience. As a Hotel Receptionist, you are more than just an administrator; you are the face of our hotel, the first smile our guests see, and the go-to person for their needs. Your ability to anticipate guest requirements, resolve issues with grace, and provide insightful local recommendations will be crucial in ensuring every stay is not just satisfactory, but truly memorable.
This role is perfect for someone who thrives in a dynamic environment, possesses excellent interpersonal skills, and is eager to contribute to a positive and professional atmosphere. You will be instrumental in ensuring smooth check-ins and check-outs, managing reservations efficiently, handling guest inquiries with promptness and courtesy, and serving as a knowledgeable resource for local attractions and services. We are looking for an individual who is not only proficient in front office operations but also genuinely enjoys interacting with people from diverse backgrounds, making them feel valued and comfortable throughout their visit. If you are ready to embark on a fulfilling career path in hospitality, where your efforts directly contribute to guest satisfaction and hotel reputation, we encourage you to apply. Join our team and help us continue to set the standard for hospitality in Ogba, Ikeja, delivering smiles and unforgettable experiences every day.
Key Responsibilities
- Warmly welcome guests upon arrival, performing efficient check-ins and check-outs.
- Manage reservations, cancellations, and modifications accurately using our property management system (PMS).
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Provide information about hotel services, facilities, and local attractions.
- Handle cash and credit card transactions, maintaining accurate records and balancing daily accounts.
- Answer phone calls, direct calls, and take messages with a courteous and helpful demeanor.
- Maintain a tidy and organized reception area.
- Collaborate with other hotel departments (housekeeping, F&B) to ensure seamless guest service.
- Perform general administrative tasks as required by the front office manager.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (MS Office).
- Strong customer service orientation and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Problem-solving abilities and attention to detail.
- Professional appearance and demeanor.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Previous experience with a hotel Property Management System (PMS) such as Opera, Fidelio, or similar.
- Fluency in additional local languages (e.g., Yoruba, Igbo, Hausa).
- Prior experience in a front desk or customer service role, preferably in a hotel setting.
Perks & Benefits
- Competitive salary package.
- On-site accommodation provided.
- Opportunity for career growth and professional development.
- Comprehensive training programs.
- Staff meal provisions during shifts.
- Access to a supportive and friendly work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights relevant experience and skills.