About Company
Nestled in the heart of Victoria Island, Lagos, the Radisson Blu Anchorage Hotel offers an unparalleled experience of luxury and comfort, complemented by stunning views of the Lagos Lagoon. As part of the globally renowned Radisson Hotel Group, we are committed to delivering exceptional service and creating memorable moments for our guests. Our hotel boasts state-of-the-art facilities, diverse dining options, and a vibrant atmosphere that attracts both local and international travellers. We pride ourselves on our inclusive culture, fostering an environment where every team member is valued, supported, and empowered to grow. Joining our team means becoming part of a legacy of hospitality excellence, where your contributions directly enhance our reputation as a premier destination in Lagos.
Job Description
Are you a highly organised, customer-focused individual with a passion for hospitality? The Radisson Blu Anchorage Hotel is seeking a dedicated and enthusiastic Hotel Receptionist to join our dynamic Front Desk team. In this pivotal role, you will be the first point of contact for our esteemed guests, setting the tone for their entire stay. While primarily focused on general guest services, this role specifically encompasses the efficient management of staff lodging inquiries and arrangements, ensuring a seamless experience for our internal stakeholders as well. You will be responsible for a wide range of duties, from handling reservations and check-ins/check-outs to addressing guest inquiries, resolving issues, and ensuring the smooth operation of our front office. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and maintains a professional and welcoming demeanor at all times. If you have a keen eye for detail, a proactive approach to problem-solving, and a genuine desire to provide outstanding service in a luxurious setting, we invite you to become a valued member of our team and contribute to the world-class experience synonymous with the Radisson Blu brand. This role is more than just a job; it’s an opportunity to build a rewarding career in one of Lagos’s most prestigious hotels, with ample opportunities for professional development and growth within a global hospitality leader. Join us and help us create unforgettable experiences for every guest and staff member who walks through our doors.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
- Efficiently manage guest check-outs, processing payments accurately and addressing any final queries.
- Handle all incoming calls, emails, and direct inquiries, providing prompt and professional responses.
- Manage staff lodging requests, check-ins, and check-outs, ensuring accurate record-keeping and availability.
- Assist guests with reservations, changes, and cancellations, ensuring all details are accurately updated in the system.
- Address guest complaints and concerns with empathy and professionalism, striving for swift and satisfactory resolutions.
- Provide comprehensive information about hotel services, facilities, and local attractions.
- Maintain a clean, organised, and presentable front desk area.
- Collaborate with other hotel departments (Housekeeping, F&B, Concierge) to ensure seamless guest experiences.
- Process cash, credit card, and other forms of payment according to hotel procedures.
- Generate daily reports and maintain accurate guest records.
- Adhere strictly to all hotel policies, procedures, and security guidelines.
Required Skills
- Minimum of 1 year of experience in a front desk or customer service role, preferably within the hospitality industry.
- Excellent verbal and written communication skills in English.
- Proficiency in using hotel management software (e.g., Opera PMS, Fidelio) and Microsoft Office Suite.
- Strong interpersonal skills with a friendly and professional demeanor.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Exceptional problem-solving abilities and attention to detail.
- A positive attitude and a commitment to delivering outstanding guest service.
Preferred Qualifications
- A degree or diploma in Hospitality Management, Tourism, or a related field.
- Fluency in additional languages (e.g., French, Yoruba, Igbo) is a plus.
- Prior experience with staff accommodation management in a large organisation.
- Knowledge of local attractions and points of interest in Lagos.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within a global hotel group.
- Employee discounts on hotel stays and F&B services at Radisson Hotel Group properties worldwide.
- A supportive and inclusive work environment.
- Meal provision during shifts.
- Uniform provided and laundered.
How to Apply
If you are ready to embark on a fulfilling career with a leading hospitality brand, we encourage you to apply! Please click on the application link below. Search for ‘Front Desk Receptionist’ or ‘Victoria Island, Lagos’ to find this exciting opportunity and submit your detailed resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Radisson Blu family.