About Company
Jolax Hotel is a charming and welcoming hospitality establishment nestled in the vibrant heart of Surulere, Lagos. Dedicated to providing guests with exceptional comfort, personalized service, and a truly memorable stay, we pride ourselves on cultivating a ‘home away from home’ atmosphere. Our unwavering commitment to excellence extends not only to our cherished guests but also to our dedicated team members, whom we value as the cornerstone of our success and reputation. At Jolax Hotel, we foster a supportive, professional, and engaging environment where every team member plays a crucial role in upholding our standards for outstanding guest satisfaction. We believe in nurturing talent, encouraging continuous learning, and offering ample opportunities for professional development and career growth within the dynamic and rewarding hospitality sector.
Job Description
Are you a dedicated, personable, and profoundly service-oriented individual with an undeniable passion for hospitality and a desire to make guests feel truly special? Jolax Hotel is actively seeking an enthusiastic, proactive, and meticulous Hotel Receptionist – Front Desk Staff to join our esteemed team in a unique live-in capacity. As the very first point of contact for our valued guests, you will embody the welcoming spirit and professional face of Jolax Hotel, responsible for creating an exceptionally warm and inviting atmosphere from the moment they step through our doors until their seamless departure. This role is far more than a typical job; it’s an exceptional opportunity to become an integral and cherished part of our extended hotel family, benefitting from comfortable on-site living that allows you to fully immerse yourself in the vibrant operations of our establishment. Your primary mission will be to ensure a consistently smooth, comfortable, and memorable experience for all our patrons around the clock.
Your pivotal responsibilities will encompass the efficient and courteous management of guest registrations, promptly addressing inquiries, expertly handling reservations, and processing check-outs with precision. You will be instrumental in managing all incoming phone calls, responding to correspondence, accurately processing payments, and providing invaluable local information and recommendations to significantly enhance our guests’ stay. Beyond these routine and essential tasks, you will be expected to proactively anticipate guest needs, resolve any issues promptly and professionally, and meticulously maintain the highest standards of customer service, even during off-peak hours or unexpected situations. The distinct live-in aspect of this role signifies that you will be provided with comfortable, complimentary accommodation directly within the hotel premises. This arrangement offers unparalleled convenience, allowing you to seamlessly integrate into the daily rhythm of our hotel and be readily available to assist when required, particularly during night shifts or unforeseen emergencies. This position is ideally suited for an individual who thrives in a dynamic, people-centric environment, possesses exemplary communication skills, and is deeply committed to delivering exceptional service with a genuine, personal touch. If you are eager to embark on a fulfilling and rewarding career in the hospitality industry and are actively seeking a role that uniquely combines significant professional responsibility with the invaluable convenience and security of on-site living, we wholeheartedly encourage you to submit your application.
Key Responsibilities
- Extend a warm welcome and efficiently register guests upon their arrival, assigning rooms and issuing secure keys.
- Expertly process guest check-ins and check-outs, meticulously handling payments and issuing accurate receipts.
- Manage all incoming calls, emails, and online inquiries, providing precise information and handling reservation requests.
- Maintain an impeccably organized and clean front desk area, ensuring a consistently professional and inviting appearance.
- Respond promptly, courteously, and effectively to all guest requests, complaints, and special needs, ensuring ultimate guest satisfaction.
- Provide comprehensive and insightful information about the hotel's services, facilities, amenities, and local attractions.
- Accurately handle cash, process credit card transactions, and maintain precise daily financial records and reports.
- Efficiently coordinate with housekeeping, maintenance, and other departments to ensure guest rooms are perfectly prepared and maintained.
- Proactively monitor security cameras and diligently report any suspicious activities or incidents to management.
- Assist with essential administrative tasks, including meticulous filing, accurate data entry, and timely report generation.
- Be readily available for scheduled night shifts and on-call duties as a fundamental part of the live-in arrangement.
Required Skills
- Proven experience (minimum 1.5 years) as a Hotel Receptionist, Front Desk Agent, or a similar role within the hospitality industry.
- Exceptional customer service orientation and superior communication skills (both written and verbal).
- Proficiency in hotel management software (PMS) systems and a working knowledge of Microsoft Office Suite.
- Strong organizational abilities, excellent multitasking skills, and an unwavering attention to detail.
- Demonstrated ability to work both independently and collaboratively as part of a cohesive team in a dynamic, fast-paced environment.
- Effective problem-solving skills and the capacity to handle challenging situations calmly, professionally, and effectively.
- Possession of a high level of integrity, professionalism, and discretion at all times.
- Flexibility and willingness to work various shifts, including nights, weekends, and public holidays, as required by the live-in nature of the role.
Preferred Qualifications
- An Ordinary National Diploma (OND), Higher National Diploma (HND), or Bachelor of Science (BSc) degree in Hospitality Management, Tourism, or a closely related field.
- Fluency in additional local or international languages beyond English.
- Prior experience working with online travel agencies (OTAs) and channel managers.
- In-depth knowledge of local Surulere attractions, amenities, and public transportation routes.
Perks & Benefits
- Competitive monthly salary package.
- Comfortable, complimentary live-in accommodation provided directly on hotel premises.
- Daily meal provisions (breakfast, lunch, and dinner) included.
- Significant opportunities for continuous professional development and clearly defined career growth paths within the hotel.
- Access to specific hotel facilities for personal use.
- A supportive, friendly, and team-oriented work environment.
- Basic health and wellness support.
How to Apply
Interested and highly qualified candidates are warmly encouraged to apply for this exciting live-in opportunity. Please click on the application link below to submit your comprehensive resume and a compelling cover letter detailing your relevant experience, highlighting your passion for hospitality, and explaining why you are the ideal candidate for this unique role. We eagerly look forward to reviewing your application and potentially welcoming you to the Jolax Hotel family.