About Company
Prestige Park Hotel & Suites stands as a beacon of comfort and hospitality in the heart of Bariga, Lagos. We are a locally-owned establishment dedicated to providing our guests with an exceptional and memorable stay. Our commitment to service excellence is reflected in every interaction, from the warm welcome at reception to the meticulous attention to detail in our rooms and facilities. We pride ourselves on fostering a friendly, supportive, and professional environment where every team member is valued and encouraged to grow. At Prestige Park, we believe that our staff are the true ambassadors of our brand, creating a ‘home away from home’ experience for all who walk through our doors. Join our family and contribute to a legacy of outstanding guest satisfaction and community engagement.
Job Description
Are you a proactive, friendly, and physically fit individual looking to kickstart your career in the vibrant hospitality industry? Prestige Park Hotel & Suites is seeking an enthusiastic and dedicated Entry-Level Hotel Porter to join our welcoming team in Bariga, Lagos. This is an exciting opportunity for someone eager to learn the ropes of hotel operations and provide outstanding service to our valued guests from day one. As a Hotel Porter, you will be the first point of contact for many of our guests, playing a crucial role in creating a positive and lasting first impression. Your primary responsibilities will include assisting guests with their luggage, guiding them to their rooms, providing information about hotel amenities and local attractions, and ensuring the lobby and public areas are always tidy and presentable. This role requires excellent communication skills, a positive attitude, and a strong commitment to guest satisfaction. If you are a team player with a can-do attitude and a passion for service, we encourage you to apply and begin your hospitality journey with us. No prior experience is necessary; we will provide comprehensive training to ensure your success in this dynamic role.
Key Responsibilities
- Warmly greet and welcome guests upon their arrival and departure.
- Assist guests with the safe and efficient handling of their luggage, including loading and unloading from vehicles.
- Escort guests to their rooms, providing a brief orientation of hotel facilities and room features.
- Provide accurate information about hotel services, amenities, local attractions, and transportation options.
- Assist guests with general inquiries and special requests, escalating to appropriate departments when necessary.
- Maintain the cleanliness and orderliness of the hotel lobby, entrance area, and other public spaces.
- Periodically check and ensure the functionality of lobby equipment and guest amenities.
- Handle incoming and outgoing mail, packages, and deliveries for guests and hotel operations.
- Assist with setting up and breaking down meeting rooms or event spaces as required.
- Respond promptly and courteously to guest concerns and feedback.
- Adhere to all hotel safety and security procedures.
- Collaborate effectively with front desk, housekeeping, and other hotel departments to ensure seamless guest experience.
Required Skills
- Excellent verbal communication skills in English.
- Strong interpersonal and customer service abilities.
- Ability to work effectively as part of a team.
- Physically fit and able to lift and carry luggage (up to 25 kg).
- A positive, friendly, and professional demeanor.
- Reliable, punctual, and able to work flexible shifts, including weekends and public holidays.
- Proactive and attentive to detail.
Preferred Qualifications
- Prior experience in a customer-facing role (e.g., retail, food service) is a plus, but not essential.
- Basic knowledge of Bariga and Lagos local attractions.
- A willingness to learn and adapt in a fast-paced environment.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive on-the-job training and mentorship.
- Opportunities for career growth and advancement within the hotel.
- Supportive and friendly team environment.
- Staff meals during shifts.
- Contribution to National Health Insurance Scheme (NHIS) and Pension.
- Employee discounts on hotel services (subject to policy).
How to Apply
If you are eager to embark on a fulfilling career in hospitality and meet the requirements for this exciting entry-level role, we encourage you to apply! Please click on the application link below to submit your interest. We look forward to hearing from you and potentially welcoming you to the Prestige Park Hotel & Suites family.