About Company
The Alan Manchester is more than just a hotel; it’s a dynamic hub where creativity, comfort, and culture converge. We pride ourselves on offering a unique, authentic experience for our guests, blending design-led aesthetics with genuine, warm hospitality. Though our flagship presence is known within Manchester’s vibrant city centre, this specific role is for our equally vital and growing presence, dedicated to serving guests in the accessible and community-rich area of Levenshulme. We believe in fostering an environment where every team member contributes to an unforgettable guest journey, ensuring our spaces feel like a home away from home, no matter the time of day or night. Join a team where your passion for service is celebrated, and your professional growth is actively supported.
Job Description
Are you a night owl with a passion for exceptional hospitality? The Alan Manchester is seeking a dedicated and vigilant Hotel Night Receptionist to join our team for the overnight shift in Levenshulme. This isn’t just a desk job; it’s a pivotal role in ensuring our guests feel safe, secure, and supremely comfortable throughout the quieter hours. You’ll be the welcoming face and reliable point of contact for late arrivals and early departures, a guardian of peace, and a problem-solver for any nocturnal needs.
Your evenings and nights will be a blend of administrative duties, security checks, and delivering proactive guest service. You’ll manage reservations, process check-ins and check-outs with meticulous attention to detail, and handle all guest inquiries and requests with professionalism and discretion. Beyond the routine, you’ll be responsible for maintaining the tranquility and safety of our premises, conducting regular patrols, and responding to any unforeseen circumstances swiftly and calmly. This role requires an individual who is naturally organised, possesses excellent communication skills, and thrives in an autonomous environment while still being an integral part of a larger team.
We are looking for someone who can anticipate needs, resolve issues gracefully, and ensure every guest interaction, no matter how brief, leaves a lasting positive impression. If you are dependable, possess a keen eye for detail, and are committed to upholding the high standards of The Alan Manchester, we invite you to become an essential part of our night team. This is an opportunity to contribute significantly to our guest experience, working independently while knowing you have the full support of our management. You will be instrumental in setting the stage for a smooth operation the following day and will play a crucial role in the overall success of our hotel.
Key Responsibilities
- Manage guest check-ins and check-outs efficiently and courteously during the overnight shift.
- Handle all incoming calls, emails, and guest inquiries, providing accurate information and resolving issues promptly.
- Process reservations, modifications, and cancellations, ensuring all details are correctly recorded.
- Perform regular security walks and patrols of the hotel premises to ensure guest safety and property security.
- Monitor CCTV systems and respond to any alarms or disturbances as per hotel protocol.
- Prepare daily reports, reconcile accounts, and conduct end-of-day financial procedures.
- Maintain the cleanliness and tidiness of the reception area and lobby throughout the night.
- Handle guest complaints or emergencies with calm, professionalism, and discretion.
- Assist with setting up for breakfast service or other morning operations as required.
- Collaborate effectively with morning staff to ensure a seamless handover.
Required Skills
- Minimum 1 year of experience in a hotel front office or similar customer-facing role.
- Excellent verbal and written communication skills in English.
- Proficiency in using hotel management systems (PMS), e.g., Opera, Fidelio, or similar.
- Strong problem-solving abilities and a proactive approach to guest service.
- Ability to work independently and responsibly during overnight hours.
- Exceptional organisational skills and attention to detail.
- Demonstrated ability to handle cash and card transactions accurately.
Preferred Qualifications
- Previous experience specifically as a Night Auditor or Night Receptionist.
- Knowledge of local attractions and amenities in Levenshulme and wider Manchester.
- Fluency in additional languages.
- First Aid certification.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive training and professional development programmes.
- Generous employee discounts on hotel stays and F&B across our group.
- Cycle to Work scheme.
- Employee assistance program.
- A supportive and inclusive work environment.
- Complimentary meals during shifts.
How to Apply
If you are ready to embrace the unique rhythm of the night and become an integral part of The Alan Manchester’s success story, we encourage you to apply today. Please click on the application link below to submit your CV and a brief cover letter outlining your relevant experience and why you are the ideal candidate for this overnight role. We look forward to hearing from you!