About Company
Geejam Hotel is an exquisite, intimate luxury resort nestled in the lush tropical landscape of Port Antonio, Jamaica. Renowned for its breathtaking beauty, world-class recording studio, and unparalleled guest experiences, Geejam offers a unique blend of elegance, privacy, and vibrant Jamaican culture. We cater to a discerning clientele seeking an exclusive escape, delivered with impeccable service and genuine warmth. Our commitment to excellence extends to every facet of our operations, creating memorable stays that leave a lasting impression. Join our passionate team and contribute to a legacy of luxury hospitality in one of the Caribbean’s most stunning locations.
Job Description
We are seeking an exceptionally talented and dedicated Hotel Manager to oversee the comprehensive operations and elevate the guest service experience at Geejam Hotel. This pivotal role requires a dynamic leader with a profound understanding of luxury hospitality, a keen eye for detail, and an unwavering commitment to operational excellence. As Hotel Manager, you will be the driving force behind our daily success, ensuring all departments—from front office and housekeeping to food & beverage and maintenance—function cohesively and efficiently. You will champion our guest-centric philosophy, meticulously crafting an atmosphere where every visitor feels valued, pampered, and truly at home. Beyond operational oversight, this role demands a strategic thinker capable of optimizing revenue, controlling costs, and implementing innovative service standards that consistently exceed expectations. You will be responsible for fostering a positive and productive work environment, mentoring a diverse team, and upholding Geejam’s reputation as a premier destination. This is an incredible opportunity for a seasoned professional to make a significant impact within a globally recognized boutique hotel, contributing to its continued legacy of luxury and unparalleled guest satisfaction in the heart of Jamaica’s pristine beauty. The ideal candidate will possess a proven track record in luxury hotel management, demonstrating strong leadership, financial acumen, and an innate ability to anticipate and fulfill the unique desires of high-end travelers. Join us in shaping extraordinary experiences.
Key Responsibilities
- Oversee all hotel operations, ensuring efficiency, profitability, and adherence to Geejam’s luxury standards.
- Develop and implement comprehensive guest service strategies to consistently exceed expectations and enhance the overall guest experience.
- Manage, train, and motivate a diverse team across all departments, fostering a culture of excellence, teamwork, and continuous improvement.
- Monitor and control operational budgets, expenses, and inventory to maximize profitability and maintain financial targets.
- Ensure compliance with all health, safety, and security regulations, maintaining a safe environment for guests and staff.
- Handle guest inquiries, feedback, and complaints promptly and professionally, transforming challenges into opportunities for service recovery.
- Collaborate with the sales and marketing teams to develop and execute strategies for revenue growth and brand positioning.
- Conduct regular inspections of hotel facilities, ensuring all areas meet the highest standards of cleanliness, maintenance, and aesthetic appeal.
- Implement and refine standard operating procedures (SOPs) to optimize operational workflows and service delivery.
- Analyze market trends and competitor activities to identify opportunities for improvement and innovation.
Required Skills
- Minimum of 6 years experience in hotel management, with at least 3 years in a luxury or boutique hotel setting.
- Demonstrated leadership and team management abilities, with a proven track record of motivating staff.
- Exceptional guest service and communication skills, both written and verbal.
- Strong financial acumen and experience with budget management, revenue optimization, and cost control.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work effectively in a fast-paced, dynamic environment and handle multiple priorities.
- Deep understanding of luxury hospitality trends and guest expectations.
- Problem-solving and decision-making capabilities under pressure.
Preferred Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Experience managing a property with high-end food and beverage operations.
- Multilingual abilities, particularly in English and another widely spoken language.
- Familiarity with the Jamaican tourism market and local regulations.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within a luxury brand.
- Employee discounts on hotel services and amenities.
- Relocation assistance for eligible candidates.
- A chance to work in a stunning, inspiring location with a passionate team.
How to Apply
Interested candidates are invited to submit their detailed resume and a compelling cover letter outlining their experience and suitability for this role. Please click on the link below to apply for the job.