About Company
Lekki Astoria Hotels stands as a beacon of comfort, luxury, and exceptional service in the vibrant heart of Lekki, Lagos. Renowned for our meticulously designed spaces, state-of-the-art facilities, and a relentless commitment to guest satisfaction, we offer an unparalleled hospitality experience. Our diverse clientele ranges from business travelers seeking seamless efficiency to leisure guests yearning for tranquil retreats. At Lekki Astoria, we believe that the foundation of a memorable stay lies in the details – the pristine cleanliness, the comforting ambiance, and the warm, professional service delivered by every member of our dedicated team. We foster a culture of excellence, continuous learning, and mutual respect, recognizing that our employees are our greatest asset. Join us and become a part of a team that doesn’t just meet expectations, but consistently exceeds them, creating lasting impressions and returning guests.
Job Description
Lekki Astoria Hotels is seeking a dynamic and highly organized Hotel Housekeeping Supervisor to lead our dedicated housekeeping team in Lekki Phase 2. This is an exceptional opportunity for a motivated individual who is passionate about maintaining the highest standards of cleanliness and guest satisfaction. As a Housekeeping Supervisor, you will play a pivotal role in ensuring that every guest room and public area of our esteemed hotel meets the impeccable standards that Lekki Astoria Hotels is known for. Your responsibilities will extend beyond mere supervision; you will be a mentor, a quality controller, and a problem-solver, ensuring that our team operates efficiently and effectively. We are looking for someone who thrives in a fast-paced environment, possesses an eagle eye for detail, and can inspire their team to consistently deliver excellence. This role is crucial to our operational success and guest experience. The successful candidate will be instrumental in upholding our reputation for pristine environments and exceptional guest comfort. We value proactivity, a positive attitude, and a genuine commitment to creating a welcoming and immaculate setting for all our guests. This position includes lodging as part of the compensation package, underscoring our commitment to supporting our team members.
Key Responsibilities
- Supervise, train, and motivate the housekeeping team, ensuring high levels of productivity and adherence to company standards.
- Inspect guest rooms, public areas, and back-of-house areas for cleanliness, condition, and presentation, maintaining meticulous standards.
- Develop and implement daily work schedules, assignments, and duties for housekeeping staff.
- Monitor and manage inventory of cleaning supplies, linen, and guest amenities, ensuring adequate stock levels.
- Address guest requests and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Conduct regular quality checks and provide constructive feedback and coaching to team members.
- Ensure compliance with all health, safety, and hygiene regulations and company policies.
- Assist in the recruitment, onboarding, and performance evaluations of housekeeping staff.
- Maintain accurate records of rooms cleaned, inventory, and staff attendance.
- Collaborate with other departments (Front Office, Maintenance) to ensure smooth operations and guest service.
- Oversee the proper handling and storage of lost and found items.
Required Skills
- Proven experience (minimum 4 years) in a housekeeping role within a reputable hotel, with at least 2 years in a supervisory capacity.
- Strong leadership and team management abilities, with a track record of motivating and developing staff.
- Exceptional attention to detail and a commitment to maintaining high standards of cleanliness and hygiene.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to multi-task, prioritize, and manage time effectively in a dynamic environment.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Thorough knowledge of cleaning products, equipment, and safety procedures.
- Physical stamina to perform duties that may include standing, walking, bending, and lifting.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Knowledge of property management systems (PMS) commonly used in hotels.
- Experience with sustainable cleaning practices and eco-friendly products.
- Fluency in additional local languages beyond English.
Perks & Benefits
- Competitive salary package.
- Comfortable on-site lodging provided.
- Comprehensive health insurance.
- Paid time off and holidays.
- Opportunities for professional development and career advancement within Lekki Astoria Hotels.
- A supportive and collaborative work environment.
- Employee discounts on hotel services.
How to Apply
Interested and qualified candidates are invited to submit their detailed resume and a cover letter outlining their experience and suitability for this role. Please click on the application link below to proceed with your application. Ensure your application clearly highlights your leadership experience in hotel housekeeping and your commitment to exceptional service.