About Company
Radisson Hotel Group is one of the world’s largest and most dynamic hotel groups, with eight distinctive hotel brands and more than 1,100 hotels in operation and under development globally. Our portfolio includes Radisson Blu, a premium brand celebrated for its stylish, sophisticated design and innovative service offerings, designed to create memorable moments for guests. At Radisson Hotel Group, we believe that people are our greatest asset. We foster a culture of ‘Yes I Can!’ service, empowering our teams to deliver exceptional guest experiences. Joining us means becoming part of a global family dedicated to hospitality excellence, professional growth, and making every moment matter for our guests and colleagues alike. We are committed to responsible business practices, environmental stewardship, and building a diverse and inclusive workplace. Our vision is to be the company of choice for guests, owners, and talent, driving our growth through continuous innovation and an unwavering commitment to our core values.
Job Description
We are seeking an exceptionally talented and highly experienced Hotel General Manager to lead a future Radisson Blu property or a premium hotel under the Radisson Hotel Group umbrella within the vibrant community of Longueuil, Quebec. This pivotal leadership role requires a visionary professional with a proven track record in luxury or upper-upscale hotel operations, a deep understanding of market dynamics, and an unwavering commitment to unparalleled guest satisfaction and operational excellence.
The General Manager will be the face of our establishment, responsible for all aspects of hotel performance, including financial results, guest experience, colleague engagement, and brand standards adherence. You will inspire and guide a diverse team, cultivating a culture of service excellence, innovation, and continuous improvement. This is more than just a management position; it’s an opportunity to shape the reputation and success of a premium hotel, fostering strong community relationships and establishing it as a preferred destination in Longueuil. The ideal candidate will possess robust financial acumen, strategic planning capabilities, and exceptional interpersonal skills to navigate complex situations, motivate staff, and engage effectively with ownership, vendors, and guests. You will be instrumental in driving revenue growth, optimizing operational efficiency, and enhancing the hotel’s market share through creative sales and marketing strategies. This role demands a proactive leader who thrives in a dynamic environment, capable of delivering sustainable profitability while maintaining the highest standards of service and quality synonymous with the Radisson Blu brand. Your leadership will ensure that every guest interaction is seamless, memorable, and reflective of our brand’s promise.
This role offers an exciting challenge for a seasoned professional ready to make a significant impact. You will be empowered to make key decisions, develop your team, and contribute to the strategic direction of the property, ensuring its long-term success and embodying the ‘Yes I Can!’ service philosophy. If you are a passionate and experienced hotel leader looking to make your mark in a dynamic market, we encourage you to apply.
Key Responsibilities
- Lead and manage all hotel operations, ensuring the highest standards of guest satisfaction, service quality, and operational efficiency across all departments.
- Develop and execute strategic business plans to achieve financial targets, including revenue growth, cost control, and profitability.
- Oversee the recruitment, training, development, and performance management of all hotel staff, fostering a positive and productive work environment.
- Maintain strict adherence to Radisson Hotel Group brand standards, policies, and procedures, ensuring consistency and quality.
- Cultivate strong relationships with guests, community stakeholders, vendors, and ownership groups.
- Implement effective sales, marketing, and revenue management strategies to maximize occupancy and average daily rate (ADR).
- Ensure compliance with all health, safety, security, and environmental regulations.
- Proactively manage guest feedback and resolve issues to enhance guest loyalty and reputation.
- Prepare and manage annual budgets, financial forecasts, and operational reports.
- Drive continuous improvement initiatives and adapt to market trends to maintain a competitive edge.
Required Skills
- Minimum 5 years of progressive experience in hotel management, with at least 3 years as a General Manager or Assistant General Manager in a full-service, upper-upscale, or luxury hotel environment.
- Demonstrated strong financial acumen, including budgeting, forecasting, and P&L management.
- Exceptional leadership, communication, and interpersonal skills.
- Proven ability to motivate, mentor, and develop a diverse team.
- Solid understanding of hotel operations, including front office, F&B, housekeeping, and sales.
- Proficiency in hotel management software (PMS, POS, CRM).
- Fluent in English and French (written and spoken) given the Longueuil, Quebec location.
- Strong problem-solving and decision-making abilities.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.
- Experience with Radisson Hotel Group brands or similar international hotel chains.
- Strong local market knowledge of Longueuil and the broader Montreal area hospitality landscape.
- Mastery of revenue management strategies and techniques.
- Proven ability to manage pre-opening operations for a new hotel property.
Perks & Benefits
- Competitive salary and performance-based bonus structure.
- Comprehensive health and dental benefits package.
- Generous paid time off and vacation policy.
- Opportunities for global career advancement and professional development within Radisson Hotel Group.
- Employee discounts on hotel stays, dining, and other amenities worldwide.
- Participation in a robust retirement savings plan.
- Dynamic and supportive work environment with a focus on innovation and service excellence.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a compelling cover letter detailing their relevant experience, leadership philosophy, and vision for managing a premium hotel. Please click on the application link below to apply directly through our careers portal.