About Company
Holiday Inn Express & Suites Brampton is a proud member of the InterContinental Hotels Group (IHG) family, renowned globally for delivering exceptional guest experiences. Located conveniently in Bramalea, Brampton, our hotel offers modern amenities and a welcoming atmosphere for both business and leisure travelers. We are committed to fostering a supportive and inclusive environment for our team members, recognizing that their dedication is the cornerstone of our success. Join a team where your contributions are valued, and your career growth is encouraged within a dynamic hospitality setting. We pride ourselves on creating memorable stays for our guests and a rewarding workplace for our employees.
Job Description
Are you a friendly, organized, and customer-focused individual with a passion for hospitality? Holiday Inn Express & Suites Brampton is seeking a dedicated Hotel Front Desk Support professional to join our vibrant team. This role offers flexible hours, making it an ideal opportunity for those seeking work-life balance while contributing significantly to guest satisfaction. As the first point of contact for our guests, you will play a crucial role in creating a positive and memorable experience from check-in to check-out. Your day will involve managing reservations, handling guest inquiries, providing local recommendations, and ensuring the smooth operation of the front desk. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and genuinely enjoys assisting others. If you are eager to learn, grow, and become an integral part of a renowned hotel brand, we encourage you to apply. This position requires attention to detail, a proactive approach to problem-solving, and a commitment to maintaining the high standards of service our guests expect. We believe in empowering our team members and providing the tools and training necessary for success in this critical role, helping you develop valuable skills in customer service and hotel operations. Your positive attitude and willingness to go the extra mile will be key to your success and our guests’ delight.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival and departure, ensuring a smooth and efficient check-in/check-out process.
- Efficiently manage guest check-ins and check-outs, including processing payments, verifying identification, and assigning rooms.
- Handle reservation inquiries, modifications, and cancellations with accuracy and professionalism, utilizing our property management system.
- Provide comprehensive information about hotel services, facilities, local attractions, dining options, and transportation.
- Address guest concerns, requests, and complaints promptly and courteously, seeking to resolve issues to guest satisfaction and escalating matters to management when necessary.
- Maintain a clean, organized, and presentable front desk area and lobby at all times, upholding hotel standards.
- Operate the hotel's phone system, directing calls to appropriate departments, taking messages, and handling wake-up call requests.
- Process incoming and outgoing mail, faxes, and deliveries for guests and hotel operations.
- Assist with night audit procedures and generate daily reports as required, ensuring data accuracy.
- Collaborate effectively with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest services.
- Adhere to all hotel policies, procedures, and safety guidelines, including cash handling and data privacy protocols.
Required Skills
- Minimum 6 months of experience in a customer service role, preferably within the hospitality or retail sector.
- Excellent verbal and written communication skills in English, with a clear and professional telephone manner.
- Proficiency with computer systems and ability to learn new software applications quickly and efficiently.
- Strong interpersonal skills coupled with a welcoming, empathetic, and professional demeanor.
- Ability to work effectively and maintain composure in a fast-paced, dynamic environment, handling multiple tasks simultaneously.
- Demonstrated problem-solving abilities and a meticulous attention to detail.
- Flexibility to work various shifts, including evenings, weekends, and holidays, to support 24/7 hotel operations.
Preferred Qualifications
- Previous experience with hotel property management systems (PMS), such as Opera or Fosse.
- A comprehensive knowledge of local Brampton attractions, businesses, and amenities.
- Secondary school diploma or equivalent qualification.
- Additional language proficiency is considered a significant asset, particularly French, Punjabi, or Hindi.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based increases.
- Flexible scheduling options to promote a healthy work-life balance.
- Comprehensive training and continuous professional development opportunities within the IHG brand.
- Generous employee discounts on IHG hotel stays worldwide.
- A positive, supportive, and collaborative work environment.
- Opportunities for career advancement and growth within the hotel and the broader IHG network.
- Free on-site parking for team members.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant customer service and hospitality experience. We thank all applicants for their interest, however, due to the high volume of applications, only those selected for an interview will be contacted.