About Company
Douglas House Bed & Breakfast is a charming, family-run establishment nestled in the serene and picturesque Point Grey neighborhood of Vancouver. We pride ourselves on offering a unique, personalized lodging experience that combines the comforts of home with the attentive service of a boutique hotel. Our guests, whether visiting for leisure or business, appreciate the quiet elegance, the lush garden surroundings, and our commitment to creating memorable stays. We foster a warm, welcoming atmosphere, where every team member plays a crucial role in delivering exceptional hospitality. Joining Douglas House means becoming part of a close-knit family dedicated to excellence and guest satisfaction, contributing directly to a warm and inviting atmosphere for all our visitors.
Job Description
Are you a naturally warm, organized, and proactive individual looking to make an immediate impact in a welcoming hospitality environment? Douglas House Bed & Breakfast is seeking a dedicated and enthusiastic Hotel Front Desk Staff member to join our team in Point Grey, Vancouver. This is an exciting full-time opportunity for someone ready to dive into a dynamic role where exceptional guest service is paramount. As the first point of contact for our cherished guests, you will be the face of Douglas House, ensuring a seamless and delightful experience from arrival to departure. Your responsibilities will extend beyond traditional check-in/check-out procedures, encompassing personalized guest assistance, managing reservations, and providing invaluable local insights. We are looking for an individual who is not only efficient and detail-oriented but also genuinely passionate about hospitality and eager to contribute to our reputation for outstanding guest care. This role requires someone who thrives in a personal setting, can handle multiple tasks with a smile, and is ready to start immediately to support our bustling operation. If you possess a friendly demeanor, strong communication skills, and a commitment to service excellence, we invite you to become a vital part of our intimate B&B family, ensuring every guest feels at home.
Key Responsibilities
- Warmly welcome guests upon arrival and efficiently manage check-in and check-out procedures.
- Handle guest inquiries and requests promptly and professionally, providing accurate information about the B&B, local attractions, dining, and transportation.
- Manage reservations, cancellations, and modifications through our booking system with precision.
- Process payments and maintain accurate guest accounts.
- Answer phones and respond to emails in a friendly and professional manner.
- Assist guests with luggage and special requests, ensuring their comfort throughout their stay.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Handle guest feedback and resolve minor issues with grace and efficiency, escalating when necessary.
- Provide local recommendations and directions, enhancing the guest's Vancouver experience.
- Perform light administrative duties as required to support the B&B operations.
Required Skills
- Proven experience in a customer service role, preferably in hospitality or retail.
- Excellent verbal and written communication skills in English.
- Proficiency in basic computer applications and reservation systems (or ability to quickly learn).
- Strong organizational and multitasking abilities.
- A friendly, professional, and positive demeanor.
- Ability to work independently and as part of a small team.
- Strong problem-solving skills and attention to detail.
Preferred Qualifications
- Previous experience as a front desk agent in a hotel or bed & breakfast setting.
- Familiarity with the Point Grey area and greater Vancouver attractions.
- Ability to communicate in additional languages (e.g., Mandarin, Cantonese, French).
- A hospitality-related certificate or diploma.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- A supportive and friendly work environment in a charming location.
- Opportunity to work with a diverse range of international and local guests.
- Employee discounts on stays (if applicable) or local partner businesses.
- Stable work schedule in a beautiful, less corporate setting.
- Direct impact on guest satisfaction and the B&B's reputation.
How to Apply
We are eager to welcome a new member to our Douglas House family. If you are passionate about hospitality and ready for an immediate start, please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you’d be a great fit for our team. We appreciate all applications, but only those selected for an interview will be contacted.