About Company
Hilton Quebec is an iconic fixture in the heart of Quebec City, offering unparalleled views of Old Quebec and the majestic Laurentian Mountains. As part of the globally renowned Hilton Hotels & Resorts brand, we are committed to providing exceptional guest experiences through world-class service, comfort, and hospitality. Our hotel boasts a vibrant atmosphere, modern amenities, and a team dedicated to excellence. We pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to grow. Joining Hilton Quebec means becoming a part of a legacy of hospitality, where your passion for service can truly shine, and your career can flourish. We believe that our team members are our greatest asset, and we invest in their development and well-being, ensuring a rewarding and dynamic career path within the hospitality industry.
Job Description
We are urgently seeking a dedicated and enthusiastic Full-Time Hotel Front Desk Clerk to join our dynamic team at Hilton Quebec. This pivotal role is the first point of contact for our esteemed guests, setting the tone for their entire stay. You will be instrumental in delivering the exceptional service for which Hilton is renowned, ensuring every guest feels welcomed, valued, and well-cared for from check-in to check-out. The ideal candidate will possess a genuine passion for hospitality, a keen eye for detail, and the ability to thrive in a fast-paced environment. This position offers an exciting opportunity to contribute to a world-class hotel experience, engage with diverse guests from around the globe, and grow within a supportive and professional team. If you are a proactive problem-solver with excellent communication skills and a commitment to guest satisfaction, we encourage you to apply and become a vital part of our Hilton Quebec family. This is an urgent hire, so we are looking for candidates who can start promptly and hit the ground running, bringing their energy and expertise to our bustling front desk operations. You will manage guest inquiries, reservations, and provide local recommendations, all while upholding the highest standards of professionalism and courtesy. Your friendly demeanor and efficient handling of tasks will directly contribute to our guests’ memorable experiences.
Key Responsibilities
- Warmly welcome and register guests, assign rooms, and issue room keys.
- Handle guest check-ins and check-outs efficiently and courteously.
- Process payments, post charges, and handle cash, credit card, and direct billing transactions accurately.
- Respond promptly and professionally to guest inquiries, requests, and complaints, ensuring their satisfaction.
- Provide comprehensive information about hotel services, facilities, and local attractions/events.
- Manage reservations, modifications, and cancellations through the hotel's property management system.
- Answer and direct incoming calls in a polite and efficient manner.
- Maintain a clean, organized, and inviting front desk area.
- Collaborate with other departments (Housekeeping, Concierge, Bell Staff) to ensure seamless guest services.
- Uphold hotel security procedures and guest privacy policies.
- Assist with wake-up calls and provide special assistance to guests as needed.
- Perform administrative tasks such as filing, record-keeping, and preparing reports.
Required Skills
- Minimum of 6 months experience in a customer service role, preferably in hospitality.
- Excellent verbal and written communication skills in English and French (bilingualism is essential for Quebec City).
- Proficiency with property management systems (e.g., OnQ, Opera) or similar booking software.
- Strong organizational skills and ability to multitask effectively under pressure.
- Demonstrated ability to resolve guest issues with professionalism and empathy.
- A positive attitude, strong work ethic, and a team-player mentality.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- A diploma or degree in Hotel Management, Tourism, or a related field.
- Previous experience as a Front Desk Clerk in a hotel setting.
- Knowledge of local Quebec City attractions, restaurants, and cultural events.
- Experience with cash handling and basic accounting procedures.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health and dental benefits package.
- Generous Hilton Team Member travel discounts worldwide.
- Opportunities for career development and advancement within Hilton.
- Paid time off and holiday pay.
- Access to training programs and e-learning resources.
- Positive and supportive work environment.
- Meals provided during shifts.
- Uniform provided and laundered.
How to Apply
If you are a highly motivated individual with a passion for delivering exceptional guest service and meet the qualifications listed above, we invite you to apply. Please click on the application link below to submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.