About Company
Delta Hotels by Marriott Guelph Conference Centre stands as a premier destination for business and leisure travelers in the heart of Guelph. As part of the globally renowned Marriott International portfolio, we are dedicated to delivering an elevated experience to every guest through thoughtful service and exceptional amenities. Our commitment extends beyond our guests to our valued associates, fostering a supportive, inclusive, and dynamic work environment where every team member is encouraged to grow and excel. Join a team that prides itself on creating memorable moments and upholding the highest standards of hospitality.
Job Description
Are you passionate about making a great first impression and delivering exceptional service? Do you thrive in a fast-paced environment where every day brings new opportunities to connect with people? Delta Hotels by Marriott Guelph Conference Centre is excited to invite enthusiastic and service-oriented individuals to join our team as an Entry-Level Hotel Front Desk Assistant. This is a fantastic opportunity for someone looking to launch their career in the vibrant hospitality industry, with comprehensive training provided to ensure your success.
As the welcoming face of our hotel, you will be the first point of contact for our guests, playing a crucial role in shaping their experience from the moment they arrive until their departure. You will be responsible for providing a seamless and personalized check-in and check-out process, answering inquiries, and offering expert recommendations on local attractions and hotel services. Your ability to anticipate guest needs, resolve concerns with grace, and maintain a positive attitude will be key to creating a lasting impression of warmth and professionalism. We are looking for individuals who are natural communicators, problem-solvers, and team players eager to learn and grow within the Marriott family. If you’re ready to embark on a rewarding journey in hospitality and contribute to a team dedicated to excellence, we encourage you to apply!
Key Responsibilities
- Warmly greet guests upon arrival and assist with the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and concerns promptly and courteously, ensuring guest satisfaction.
- Manage reservations, cancellations, and modifications with accuracy.
- Process payments, balance cash drawers, and maintain accurate guest accounts.
- Answer phone calls, direct messages, and provide information about hotel services and amenities.
- Provide local recommendations for dining, entertainment, and attractions.
- Collaborate effectively with other hotel departments (housekeeping, maintenance) to fulfill guest needs.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Adhere to all hotel policies, procedures, and safety standards.
- Assist with administrative tasks as required.
Required Skills
- Exceptional customer service and interpersonal communication skills.
- Strong verbal and written communication abilities in English.
- Basic computer proficiency and ability to learn new software systems quickly.
- Ability to multi-task, prioritize, and remain calm under pressure.
- A positive attitude, professional demeanor, and a genuine desire to assist guests.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, food service).
- Familiarity with Guelph and surrounding areas.
- Fluency in a second language (e.g., French).
- A post-secondary certificate or diploma in hospitality or a related field.
Perks & Benefits
- Competitive wages and opportunities for career advancement within Marriott International.
- Comprehensive health and dental benefits package.
- Exclusive travel discounts at Marriott properties worldwide.
- Paid time off and holiday pay.
- Ongoing training and professional development programs.
- A supportive, inclusive, and diverse work environment.
- Employee meal program.
- Access to a global network of hospitality professionals.
How to Apply
Ready to embark on a rewarding career in hospitality? We invite you to become a part of our dedicated team at Delta Hotels by Marriott Guelph Conference Centre. To apply for this exciting Entry-Level Hotel Front Desk Assistant position, please click on the application link below. We look forward to reviewing your application!