About Company
Hilton Hotels is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,000 properties and 1.1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founder Conrad Hilton’s vision of filling the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Here in Hamilton, Ontario, our Homewood Suites by Hilton property embodies this legacy, offering guests exceptional service and a comfortable, home-away-from-home experience. We are more than just a place to stay; we are a vibrant community built on respect, teamwork, and a passion for creating memorable moments for every guest. Join our team and be part of a company that values its people as much as its guests, fostering a culture of growth, recognition, and unparalleled hospitality. We pride ourselves on creating an inclusive environment where every team member feels supported and empowered to deliver their best, contributing to our overall success and continuing Hilton’s century-long tradition of excellence.
Job Description
Are you a natural people-person with a passion for delivering exceptional guest experiences? Do you thrive in a dynamic, fast-paced environment where every day brings new opportunities to make a difference? Homewood Suites by Hilton Hamilton is currently seeking a dedicated and enthusiastic Hotel Front Desk Agent to join our welcoming team. As the first point of contact for our valued guests, you will play a pivotal role in shaping their stay, from the moment they arrive until their departure. This isn’t just a job; it’s an opportunity to create lasting impressions and represent a globally recognized brand synonymous with hospitality excellence. We are looking for an individual who is not only detail-oriented and organized but also genuinely enjoys interacting with diverse individuals, anticipating their needs, and resolving inquiries with a friendly and professional demeanor. You will be responsible for managing reservations, handling check-ins and check-outs efficiently, providing local recommendations, and ensuring the lobby area is always inviting. Our ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to maintaining the highest standards of guest satisfaction. If you are ready to embark on a rewarding career in hospitality, where your contributions are truly valued, we invite you to become a vital part of our Homewood Suites by Hilton family. Immediate hiring available for the right candidate who is eager to contribute to our reputation for outstanding service in Hamilton, Ontario. We offer comprehensive training, opportunities for career advancement, and a supportive team culture where your contributions are recognized and celebrated. Come bring your energy and commitment to service to our bustling hotel and help us continue to provide guests with unforgettable stays.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with check-in procedures.
- Efficiently manage guest check-outs, including processing payments and resolving any outstanding issues.
- Answer phone calls promptly and professionally, directing inquiries or assisting guests as needed.
- Handle guest complaints and requests with empathy and efficiency, escalating to management when necessary.
- Process reservations, modifications, and cancellations accurately using the property management system.
- Provide detailed information about hotel facilities, services, and local attractions.
- Maintain a clean, tidy, and organized front desk and lobby area.
- Collaborate with other hotel departments (housekeeping, maintenance) to ensure guest satisfaction.
- Perform administrative tasks such as preparing daily reports and managing mail/packages.
- Adhere to all hotel policies, safety procedures, and brand standards.
Required Skills
- Excellent verbal and written communication skills.
- Proven ability to provide outstanding customer service.
- Proficiency in basic computer skills and ability to learn new software quickly.
- Strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced environment.
- Problem-solving skills and a proactive approach to guest satisfaction.
- Reliable and punctual with a strong work ethic.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience (6+ months) in a front desk or customer service role, preferably in a hotel setting.
- Knowledge of property management systems (e.g., OnQ, Opera).
- Secondary school diploma or equivalent.
- Fluency in additional languages beyond English.
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive health and dental benefits package.
- Hilton Team Member Travel Program (discounted hotel stays worldwide).
- Paid time off and holiday pay.
- Training and development opportunities.
- Employee recognition programs.
- Positive and supportive work environment.
- Opportunities to learn and grow within a global hospitality leader.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume is up-to-date and highlights your relevant customer service and hospitality experience. We look forward to reviewing your application!