About Company
Southern Sun Ikoyi Hotel is a leading luxury hotel located in the heart of Victoria Island, Lagos. We are renowned for our exceptional service, elegant accommodations, and commitment to providing a memorable experience for our guests. We are a dynamic and growing organization that values its employees and fosters a positive and supportive work environment. We pride ourselves on creating a culture of excellence and providing ample opportunities for professional development.
Job Description
We are seeking a highly motivated and experienced Hotel Concierge to join our team. The ideal candidate will be a friendly, professional, and resourceful individual with a passion for providing exceptional customer service. This role involves assisting guests with a wide range of requests, from making reservations and arranging transportation to providing information about local attractions and handling special requests. Free staff housing is provided as part of this comprehensive compensation package. The successful candidate will be responsible for creating a welcoming and efficient experience for our guests, ensuring their comfort and satisfaction throughout their stay. The role demands strong communication, problem-solving skills, and the ability to remain calm and professional under pressure. This is a fantastic opportunity to advance your career in a dynamic and rewarding hospitality environment. This position offers a competitive salary, comprehensive benefits, and the opportunity to work in a prestigious hotel.
Key Responsibilities
- Providing exceptional customer service to hotel guests.
- Assisting guests with reservations, transportation arrangements, and local information.
- Handling guest requests and complaints in a professional and efficient manner.
- Maintaining a clean and organized concierge desk.
- Collaborating with other hotel departments to ensure guest satisfaction.
- Staying updated on local events, attractions, and transportation options.
- Managing guest luggage and deliveries.
- Processing guest payments and handling receipts accurately.
- Maintaining confidentiality of guest information.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Problem-solving and conflict-resolution skills.
- Organizational and time management skills.
- Proficiency in using hotel property management systems (PMS).
- Knowledge of local attractions and transportation options.
- Fluency in English.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Previous experience as a hotel concierge or in a similar customer service role.
- Bachelor's degree in Hospitality Management or a related field.
- Proficiency in additional languages (French, Portuguese etc.)
- Knowledge of relevant computer software (Microsoft Office Suite).
Perks & Benefits
- Competitive salary.
- Free staff housing.
- Health insurance.
- Paid time off.
- Opportunities for professional development.
- Employee discounts on hotel services.
How to Apply
Click on the link below to apply for this exciting opportunity. We look forward to receiving your application!