About Company
Hotel X Toronto is more than just a hotel; it’s an urban resort dedicated to providing an unparalleled luxury experience. Part of the prestigious Library Hotel Collection, we are committed to delivering exceptional service and creating memorable moments for every guest. Nestled within the Exhibition Place grounds, with breathtaking views of the Toronto skyline and Lake Ontario, Hotel X Toronto offers an array of world-class amenities including multiple dining venues, a stunning rooftop pool, a 24-hour fitness center, a private cinema, and expansive sports and wellness facilities. Our mission is to redefine luxury hospitality through thoughtful service, innovative design, and a vibrant, inclusive atmosphere. We believe that our team members are the heart of our success, and we foster a culture of growth, respect, and passion for excellence. Join us and become part of a team that is setting new standards in the luxury hotel sector, where every day presents an opportunity to learn, excel, and contribute to an extraordinary guest journey.
Job Description
Are you passionate about delivering exceptional service and eager to start a dynamic career in the luxury hospitality industry? Hotel X Toronto by Library Hotel Collection is actively seeking a highly motivated and enthusiastic Hotel Concierge Trainee to join our esteemed team. This is a unique full-time, on-site opportunity to immerse yourself in the art of guest relations, learn from experienced professionals, and become an integral part of our commitment to unparalleled guest satisfaction.
As a Hotel Concierge Trainee, you will embark on a comprehensive training program designed to equip you with the essential skills and knowledge required to excel as a Concierge in a five-star hotel environment. You will gain hands-on experience in assisting our diverse international and local clientele with a wide range of requests, from providing expert local recommendations and making reservations to coordinating transportation and fulfilling special requests. This role is perfect for an individual who possesses an innate desire to anticipate needs, a keen eye for detail, and a genuine passion for showcasing the best of Toronto to our guests.
You will learn the intricacies of building rapport, managing high-pressure situations with grace, and leveraging our extensive network of local partners to enhance our guests’ stays. This role offers an incredible foundation for a long-term career in luxury hospitality, providing exposure to various departments and an understanding of the seamless operations required to deliver a world-class experience. We are looking for someone who is a quick learner, naturally proactive, and thrives in a fast-paced, customer-centric environment. If you’re ready to launch your career with a leading luxury hotel and dedicate yourself to creating unforgettable moments, we invite you to apply.
This on-site position offers not just a job, but a pathway to professional development within a supportive and luxurious setting. You will be at the forefront of guest interaction, becoming a crucial touchpoint for personalized service and a true ambassador for Hotel X Toronto and the vibrant city we call home. We are hiring now and eager to welcome our next star trainee.
Key Responsibilities
- Shadow and learn from senior Concierge team members, observing best practices in guest service and problem-solving.
- Assist guests with information regarding hotel facilities, local attractions, dining, entertainment, and transportation.
- Practice making reservations for restaurants, shows, tours, and other services as requested by guests.
- Learn to manage guest inquiries and requests efficiently and courteously, ensuring timely follow-up.
- Familiarize yourself with and maintain a comprehensive knowledge of Toronto’s cultural events, services, and hidden gems.
- Support the Concierge desk in maintaining an organized and presentable work area.
- Collaborate effectively with other hotel departments (e.g., Front Desk, Bell Staff, Housekeeping) to ensure seamless guest experiences.
- Develop skills in handling challenging situations with diplomacy and professionalism.
- Participate in ongoing training sessions and workshops to enhance customer service and local knowledge.
- Act as an ambassador for Hotel X Toronto, embodying our values of hospitality and excellence.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a genuine desire to assist others.
- Exceptional customer service orientation and a positive, enthusiastic attitude.
- Ability to learn quickly and adapt to new situations and information.
- Basic proficiency in computer systems and reservation software.
- Impeccable personal presentation and professionalism.
- High level of organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a customer service role (retail, food service, etc.) is a plus.
- Working knowledge of a second language (e.g., French, Mandarin, Spanish).
- Familiarity with the city of Toronto, its attractions, and neighborhoods.
- Currently pursuing or holding a diploma/degree in Hospitality Management or a related field.
- Demonstrated passion for the luxury hotel industry.
Perks & Benefits
- Competitive trainee salary and potential for growth within a luxury brand.
- Comprehensive on-the-job training and mentorship program.
- Opportunities for career advancement within Hotel X Toronto and the Library Hotel Collection.
- Employee discounts on hotel stays, dining, and other amenities.
- Access to a vibrant and supportive work environment.
- Health and wellness benefits package (upon successful completion of probation).
- Participation in a dynamic team culture focused on excellence and guest satisfaction.
- Meals provided during shifts.
How to Apply
If you are ready to embark on an exciting career journey in luxury hospitality, we encourage you to apply! Please click on the application link below to submit your resume and cover letter, detailing why you are the ideal candidate for this Hotel Concierge Trainee position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.