About Company
Holiday Inn Express Toronto East – Scarborough is a proud member of the InterContinental Hotels Group (IHG) family, renowned globally for delivering comfortable, convenient, and consistently high-quality hotel experiences. Our Woburn location is a vibrant hub for both business and leisure travelers visiting Scarborough and the greater Toronto area. We pride ourselves on creating a welcoming and friendly atmosphere for our guests, making every stay memorable. Our team is dedicated to hospitality excellence, working together to ensure smooth operations and exceptional service. We believe in fostering a supportive environment where employees can grow, learn, and develop their careers within the thriving hospitality industry.
Job Description
Are you passionate about guest service and eager to start your career in the dynamic world of hospitality? Holiday Inn Express Toronto East – Scarborough is looking for an enthusiastic and dedicated Hotel Bellhop Trainee to join our vibrant team. This entry-level position offers a fantastic opportunity to learn the ropes of hotel operations, specifically focusing on the crucial role of a bellhop, while enjoying flexible hours that can accommodate your schedule.
As a Hotel Bellhop Trainee, you will be the first and last point of contact for many of our guests, making a lasting impression with your welcoming demeanor and helpful attitude. You’ll gain hands-on experience assisting guests with their luggage, providing valuable information about hotel services and local attractions, and ensuring their comfort and satisfaction from check-in to check-out. This role is perfect for someone who enjoys interacting with people, has a strong work ethic, and is looking for a role that combines physical activity with outstanding customer service.
We are committed to your growth and will provide comprehensive training to ensure you develop the skills and confidence needed to excel. You’ll learn about hotel standards, safety protocols, and the art of anticipating guest needs. If you’re a team player with a positive outlook and a desire to deliver exceptional service, we encourage you to apply. Join us and become an integral part of creating memorable experiences for our guests at Holiday Inn Express Toronto East – Scarborough.
Key Responsibilities
- Warmly greet and welcome guests upon arrival and departure, creating a positive first and last impression.
- Efficiently assist guests with the loading and unloading of luggage from their vehicles and transport it to/from their rooms.
- Accurately provide guests with information about hotel facilities, services, and local points of interest.
- Escort guests to their rooms, explaining room features and amenities as needed.
- Assist guests with special requests, ensuring a comfortable and convenient stay.
- Handle guest inquiries and resolve minor issues or escalate them to appropriate departments.
- Maintain the cleanliness and organization of the lobby, entrance, and luggage storage areas.
- Adhere to all hotel safety and security procedures.
- Collaborate effectively with front desk, housekeeping, and other hotel departments to ensure seamless guest service.
Required Skills
- Exceptional customer service and interpersonal skills.
- Ability to communicate clearly and courteously in English, both verbally and in writing.
- Physical stamina and ability to lift and carry heavy luggage (up to 50 lbs) regularly.
- A positive attitude and professional demeanor.
- Reliability and strong work ethic.
- Ability to stand, walk, and bend for extended periods.
- Willingness to learn and adapt in a fast-paced environment.
Preferred Qualifications
- Previous experience in a customer service or hospitality-related role is an asset.
- Knowledge of local Toronto attractions and transportation.
- Ability to communicate in a second language (e.g., French, Mandarin, Punjabi).
Perks & Benefits
- Competitive hourly wage.
- Flexible scheduling options.
- Comprehensive training and development programs.
- Opportunities for career advancement within IHG and Holiday Inn Express.
- Employee discounts on IHG hotel stays worldwide.
- A supportive and dynamic work environment.
- Staff meal program.
How to Apply
If you are eager to launch your career in hospitality and meet the qualifications listed above, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to our team.