About Company
Executive Plaza Hotel Metro Vancouver is a landmark hotel nestled in the vibrant city of Coquitlam, British Columbia. With a reputation for exceptional service, comfortable accommodations, and versatile event spaces, we cater to both leisure and business travelers seeking a memorable experience. Our dedicated team is the heart of our operations, committed to delivering warm Canadian hospitality and creating lasting impressions. We pride ourselves on fostering a supportive and dynamic work environment where every team member is valued and encouraged to grow. Joining our team means becoming part of a family that thrives on excellence and guest satisfaction. We are more than just a place to stay; we are a destination where careers flourish and hospitality is redefined. Discover a workplace where your passion for service can truly shine and contribute to our tradition of excellence.
Job Description
Are you an enthusiastic and service-oriented individual looking to kickstart your career in the dynamic world of hospitality? Executive Plaza Hotel Metro Vancouver is immediately seeking a dedicated Hotel Bell Service Trainee to join our exceptional Front Office team. This is a fantastic opportunity for someone eager to learn the foundational aspects of hotel guest service, from managing luggage to providing impeccable concierge support, all while working in a fast-paced and rewarding environment. As a Bell Service Trainee, you will be the first point of contact for our arriving guests, setting the tone for their entire stay with your warm welcome and efficient assistance. You’ll gain invaluable hands-on experience in assisting guests with their baggage, providing comprehensive information about our hotel amenities and local attractions in Coquitlam and the wider Metro Vancouver area, and ensuring a seamless check-in and check-out process. This role is crucial for delivering our promise of outstanding hospitality and creating a welcoming and comfortable atmosphere for everyone who walks through our doors. We are looking for someone with a positive attitude, a strong work ethic, a polished appearance, and a genuine desire to provide excellent customer service that exceeds expectations. If you’re ready to learn, grow, and become an integral part of a thriving hotel environment, we encourage you to apply and begin your journey with us. This “immediate hire” position means we’re looking to bring someone on board as soon as possible to start training and contributing to our guest experience, offering a stable and engaging career path in a premier Coquitlam hotel.
Key Responsibilities
- Warmly greet all arriving and departing guests, providing a positive first and last impression.
- Efficiently assist guests with luggage handling upon arrival and departure, ensuring items are delivered promptly and securely to their rooms or vehicles.
- Provide accurate and helpful information about hotel facilities, services, and local attractions in Coquitlam and Metro Vancouver.
- Assist guests with directions, transportation arrangements, and booking local tours or reservations.
- Maintain cleanliness and organization of the lobby area, bell desk, and luggage storage room.
- Run errands for guests and the front desk as required, ensuring timely completion.
- Proactively anticipate guest needs and offer personalized assistance whenever possible.
- Collaborate effectively with the Front Desk, Concierge, Valet, and other hotel departments to ensure seamless guest service.
- Adhere to all hotel safety and security procedures and policies.
- Support the valet team by occasionally assisting with vehicle parking or retrieval when necessary.
- Handle guest inquiries and minor complaints with professionalism and escalate complex issues to management.
Required Skills
- Exceptional customer service and interpersonal communication skills.
- Ability to lift and carry heavy luggage (up to 50 lbs) repeatedly throughout a shift.
- Strong organizational skills with attention to detail.
- A positive, proactive, and energetic attitude.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Professional demeanor and appearance.
- Valid Class 5 British Columbia driver's license (or equivalent) for occasional vehicle handling, if required.
Preferred Qualifications
- Previous experience in a customer service role, preferably in a hotel or tourism setting.
- Fluency in additional languages is considered an asset.
- Familiarity with Coquitlam and surrounding Metro Vancouver attractions and services.
- Basic computer proficiency for administrative tasks.
Perks & Benefits
- Competitive hourly wage with opportunities for gratuities.
- Comprehensive training and professional development programs to foster career growth.
- Opportunities for advancement within a reputable hotel group.
- Employee discounts on hotel stays, dining, and other amenities at Executive Hotels properties.
- Complimentary nutritious staff meals during shifts.
- Access to our on-site fitness facilities.
- A supportive, inclusive, and dynamic work environment with a strong emphasis on teamwork and employee well-being.
- Health and dental benefits package (upon successful completion of probation period).
- Company-sponsored social events and employee recognition programs.
- Opportunity to be part of a growing and vibrant hospitality team in Metro Vancouver.
How to Apply
Ready to launch your career in hospitality with a leading hotel in Coquitlam? We are looking for enthusiastic individuals eager to learn and grow. If you meet the qualifications and are excited about this immediate hire opportunity, please click on the application link below to submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Join the Executive Plaza Hotel Metro Vancouver family today!