About Company
The President Hotel, part of the Imperial London Hotels group, stands proudly on Argyle Street in the vibrant heart of Bloomsbury, London. For generations, we have been a cornerstone of hospitality in the capital, offering a warm welcome and comfortable stay to guests from around the globe. Our commitment is to exceptional service, ensuring every guest experiences the best of London. As part of Imperial London Hotels, a family-run business with a rich history spanning over 80 years, we value our team members as much as our guests. We foster a supportive and dynamic environment where dedication is recognized and growth is encouraged. Join our diverse team and contribute to a legacy of memorable guest experiences in one of London’s most iconic districts.
Job Description
Are you a proactive, friendly, and enthusiastic individual looking to start or advance your career in the bustling world of hospitality? The President Hotel is currently seeking a dedicated Hotel Bell Service Helper to join our exceptional team. In this vital role, you will be the welcoming face of our hotel, providing crucial support to our guests from the moment they arrive until their departure. Your primary responsibility will be assisting guests with their luggage, ensuring a seamless and comfortable check-in and check-out process. This isn’t just about lifting bags; it’s about anticipating needs, offering a helping hand, and providing a cheerful demeanor that sets the tone for our guests’ entire stay. You will play a key part in creating a positive first and last impression, demonstrating our commitment to outstanding service.
Beyond luggage assistance, you’ll be an invaluable resource, helping guests with directions, providing local recommendations, and assisting with general inquiries. You will work closely with the front desk, concierge, and other hotel departments to ensure all guest requests are handled efficiently and courteously. This position requires someone who is physically capable, possesses excellent communication skills, and genuinely enjoys interacting with people from diverse backgrounds. If you thrive in a fast-paced environment, have a keen eye for detail, and are eager to contribute to a renowned London hotel, we encourage you to apply.
This is a fantastic opportunity to join a supportive team, gain valuable experience in a leading hospitality group, and make a tangible difference in our guests’ experiences every day. The Bell Service Helper role is often the first point of contact for our guests, making your friendly approach and efficient service paramount. You will be instrumental in maintaining the high standards of cleanliness and presentation within the lobby and entrance areas, ensuring a welcoming atmosphere at all times. This can involve light cleaning duties, tidying, and ensuring luggage carts are available and in good condition. We are looking for someone who is not only strong and reliable but also possesses a genuine passion for service and a desire to go the extra mile. You will be joining a diverse and inclusive team that prides itself on collaboration and mutual support. Full training will be provided to ensure you are confident in all aspects of your role, from handling different types of luggage to understanding our safety protocols and guest service standards. If you are eager to learn, adaptable, and ready to contribute to a hotel that values its history and looks forward to its future, then we would love to hear from you.
Key Responsibilities
- Greet guests warmly upon arrival and departure.
- Assist guests efficiently with loading and unloading luggage from vehicles and to their rooms.
- Safely store and retrieve luggage as per hotel procedures.
- Provide accurate directions and information about hotel facilities and local attractions.
- Assist with general guest inquiries and resolve minor issues promptly and courteously.
- Maintain the cleanliness and tidiness of the hotel lobby and entrance area.
- Support the front desk and concierge teams as needed.
- Ensure a positive and memorable experience for all guests.
- Operate luggage trolleys and other equipment safely and responsibly.
Required Skills
- Excellent communication and interpersonal skills.
- A friendly, approachable, and professional demeanor.
- Strong physical stamina and ability to lift heavy luggage.
- Ability to work effectively in a fast-paced environment.
- A proactive and helpful attitude.
- Basic command of the English language.
- Eligibility to work in the UK.
Preferred Qualifications
- Previous experience in a customer service or hospitality role.
- Knowledge of the local London area and tourist attractions.
- Ability to speak additional languages.
- A valid UK driving license (advantageous for potential future growth).
Perks & Benefits
- Competitive salary and holiday allowance.
- Meals provided whilst on duty.
- Company pension scheme.
- Employee recognition programs.
- Opportunities for career progression and training.
- Discounts across Imperial London Hotels properties.
- Access to employee assistance programs.
- A dynamic, diverse, and supportive working environment.
How to Apply
To embark on a rewarding career as a Hotel Bell Service Helper at The President Hotel, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to our dedicated team.