About Company
Marriott Marquis Houston is a premier destination in the heart of downtown, offering luxurious accommodations and world-class service. As part of Marriott International, we are committed to creating an inclusive environment where every associate feels valued and has the opportunity to thrive. Our vibrant hotel boasts an unparalleled array of amenities, including a Texas-shaped lazy river, multiple dining options, and extensive meeting spaces, attracting guests from across the globe. We pride ourselves on delivering exceptional guest experiences and fostering a culture of teamwork, innovation, and respect. Join our dynamic team and become part of a legacy of hospitality excellence where your contributions are recognized and your career growth is supported.
Job Description
Are you passionate about creating memorable experiences for guests? Do you thrive in a fast-paced, international environment? Marriott Marquis Houston is seeking dedicated and enthusiastic Hospitality Workers to join our diverse team. This is an incredible opportunity for individuals, including those eligible for H1B or J1 Visa sponsorship, to kickstart or advance their careers in the vibrant hospitality industry within one of Houston’s most iconic hotels. As a Hospitality Worker, you will play a crucial role in ensuring our guests receive the highest standard of service, contributing to a truly unforgettable stay. Your responsibilities may span various departments, including guest services, housekeeping, food and beverage support, and general hotel operations, providing a comprehensive understanding of hotel management. We are looking for individuals who are not only committed to excellence but also possess a genuine desire to serve others and embrace a multicultural workplace. You will be instrumental in upholding the Marriott standard of service, addressing guest inquiries, maintaining pristine environments, and assisting with operational tasks that keep our bustling hotel running smoothly. This role offers hands-on experience, continuous learning, and the chance to interact with a global clientele. If you are a proactive, detail-oriented individual with excellent communication skills and a passion for hospitality, we encourage you to apply and explore the exciting career possibilities with Marriott Marquis Houston.
Key Responsibilities
- Greet guests warmly and assist with inquiries or requests promptly and courteously.
- Maintain cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces according to Marriott's brand standards.
- Assist with food and beverage service, including setting up dining areas, serving guests, and clearing tables.
- Support front desk operations by assisting with check-ins, check-outs, and luggage handling as needed.
- Handle guest complaints or concerns with professionalism and escalate to management when necessary.
- Operate and maintain hotel equipment safely and efficiently.
- Collaborate effectively with team members across various departments to ensure seamless guest experiences.
- Adhere to all hotel policies, procedures, and safety regulations.
- Perform other duties as assigned to support the overall operation of the hotel.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with a proactive and helpful attitude.
- Ability to work effectively in a team-oriented, fast-paced environment.
- Attention to detail and a commitment to maintaining high standards of cleanliness and service.
- Physical stamina to stand, walk, bend, and lift as required for the role.
- Adaptability to perform various tasks across different hotel departments.
Preferred Qualifications
- Previous experience in a hospitality or customer service role.
- Basic proficiency in multiple languages (e.g., Spanish, Mandarin, French).
- High school diploma or equivalent.
- Knowledge of hotel operations and property management systems.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Worldwide travel discounts at Marriott properties.
- Opportunities for career advancement and professional development.
- Visa sponsorship support for eligible candidates (H1B/J1).
- Employee assistance programs.
- Training and development programs.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to the Marriott careers website where you can search for ‘Hospitality Worker’ or similar roles in Houston, Texas and submit your application.