About Company
TELUS Health is a leading provider of digital health and wellness solutions, transforming the healthcare experience for Canadians and beyond. We believe in harnessing the power of technology to improve access to care, streamline operations, and empower individuals to live healthier lives. With a comprehensive suite of services ranging from electronic medical records (EMR) to virtual care platforms and pharmacy solutions, TELUS Health is at the forefront of innovation in the health sector. We are a values-driven organization committed to creating a healthier future through collaboration, compassion, and continuous improvement. Joining TELUS Health means becoming part of a diverse team dedicated to making a tangible difference in people’s lives, leveraging cutting-edge technology and a patient-centric approach.
Job Description
Are you a meticulous and detail-oriented professional with a passion for healthcare information? TELUS Health is seeking a dedicated and experienced Health Information Records Technician to join our remote team. In this pivotal role, you will be instrumental in maintaining the integrity, accuracy, and accessibility of vital health records, ensuring that our healthcare providers have the reliable data they need to deliver exceptional patient care.
Working remotely from your home office, you will be a key player in managing sensitive patient information, strictly adhering to privacy regulations such as PIPEDA and provincial health information acts. This position requires a high degree of responsibility, precision, and an unwavering commitment to confidentiality. You will play a crucial part in the digital transformation of healthcare, helping to organize and manage the vast amounts of health data that drive modern medicine. Your efforts will directly support seamless patient journeys, accurate billing, and insightful health analytics, contributing to better health outcomes across the board.
This is an exciting opportunity for an individual who thrives in a remote work environment, possesses strong organizational skills, and is proficient with electronic health record (EHR) systems. You will be responsible for a wide array of tasks that ensure the smooth operation of our health information management processes, from data entry and record auditing to preparing reports and responding to information requests. TELUS Health fosters a collaborative and supportive culture, even in a remote setting, providing you with the tools, training, and team support necessary to succeed and grow your career. If you are looking to make a meaningful impact in healthcare from the comfort of your home, we encourage you to apply and become a part of our mission to create a healthier future for all.
Key Responsibilities
- Accurately input, update, and maintain patient health information in electronic health record (EHR) systems.
- Ensure strict compliance with all relevant privacy legislation (e.g., PIPEDA, provincial health information acts) and organizational policies.
- Perform regular audits of health records to identify and correct discrepancies, ensuring data integrity and completeness.
- Process requests for health information, ensuring proper authorization and adherence to release of information protocols.
- Assist healthcare professionals with retrieving and interpreting patient data as needed.
- Scan, index, and organize paper-based health records into digital formats, maintaining a high level of accuracy.
- Generate and prepare various reports related to health information management for administrative and clinical purposes.
- Collaborate with clinical and administrative staff to resolve documentation issues and improve data quality.
- Participate in ongoing training and professional development to stay current with best practices in health information management and technology.
Required Skills
- Proven experience (minimum 2 years) in health information management, medical office administration, or a related field.
- Proficiency with Electronic Health Record (EHR) systems; familiarity with various platforms is an asset.
- Exceptional attention to detail and accuracy in data entry and record keeping.
- Thorough understanding of privacy legislation and confidentiality principles in healthcare.
- Strong organizational and time management skills, with the ability to manage multiple tasks independently.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively and collaboratively in a remote team environment.
Preferred Qualifications
- Post-secondary diploma or degree in Health Information Management, Medical Office Administration, or a related healthcare discipline.
- Certification from the Canadian Health Information Management Association (CHIMA).
- Experience with TELUS Health EMR systems (e.g., Med Access, PS Suite).
- Knowledge of medical terminology and anatomical systems.
- Experience working in a remote or virtual team setting.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and dental benefits package.
- Generous paid time off and vacation policy.
- Defined benefit pension plan.
- Opportunities for professional development and career growth.
- Employee wellness programs and mental health support.
- Discounts on TELUS products and services.
- A supportive and collaborative remote work culture.
- Access to innovative tools and technologies.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please highlight your experience with health information management, EHR systems, and your ability to thrive in a remote work environment. We thank all applicants for their interest, however, only those selected for an interview will be contacted.