About Company
HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising 180 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers and physician clinics in 20 states and the United Kingdom. While our primary hospital operations are concentrated in other states, HCA Healthcare maintains a robust presence across the U.S. through various corporate and support functions, and a commitment to advancing healthcare through innovation, technology, and compassionate patient care. We are dedicated to the care and improvement of human life, striving to deliver high-quality, cost-effective healthcare. Our colleagues are passionate about their work, dedicated to their patients, and committed to making a difference. Join a team where your contributions matter and where we foster a culture of growth, collaboration, and excellence.
Job Description
As an HCA Healthcare Support Specialist, you will be a vital front-line member of our team, playing a crucial role in ensuring the seamless and efficient operation of our healthcare environment in California. This on-site position requires a dedicated individual who is passionate about delivering exceptional service, supporting both patients and clinical staff across various administrative and technical capacities. You will be instrumental in creating a positive and welcoming experience for patients from their initial contact, assisting with a wide range of administrative tasks, facilitating effective communication channels, and providing essential technical support to maintain the integrity and functionality of our advanced healthcare information systems. Your day-to-day will involve a dynamic mix of direct patient interaction, meticulous data management, and proactive operational problem-solving. We are looking for someone with excellent interpersonal skills, a keen eye for detail, and a proactive approach to supporting a high-paced medical setting. Beyond the direct support functions, you will contribute to maintaining a compliant and organized healthcare facility, upholding HCA Healthcare’s unwavering commitment to patient safety and quality outcomes. Join us in our mission to provide the highest standard of patient care, backed by a supportive and collaborative team environment. You’ll have the opportunity to make a tangible impact on the lives of patients and the operational efficiency of our services every single day. This role is perfect for someone eager to grow their career within the expansive and evolving landscape of healthcare, contributing directly to the foundational support that allows our clinical teams to focus on what they do best: healing and providing life-changing care. Your efforts will directly enhance patient satisfaction and streamline the workflow for our dedicated medical professionals, making this a truly rewarding position.
Key Responsibilities
- Provide front-line administrative support, including patient registration, scheduling appointments, and managing patient records with accuracy and confidentiality.
- Offer technical assistance and troubleshooting for common IT issues related to healthcare systems, electronic health records (EHR), and office equipment.
- Act as a primary point of contact for patient inquiries, providing compassionate and efficient assistance, and directing them to appropriate staff or resources.
- Ensure effective communication between patients, clinical staff, and other departments, relaying critical information accurately and promptly.
- Maintain an organized and welcoming environment, managing office supplies and ensuring common areas are clean and functional.
- Process patient payments, insurance information, and handle billing inquiries in compliance with HCA Healthcare policies and regulations.
- Support clinical staff with data entry, documentation, and coordination tasks to optimize workflow and patient care delivery.
- Adhere to all healthcare regulations, including HIPAA, ensuring patient privacy and data security at all times.
- Proactively identify and resolve operational inefficiencies, contributing to continuous improvement initiatives.
Required Skills
- Minimum of 1 year of experience in a customer service or administrative support role, preferably in a healthcare setting.
- Exceptional verbal and written communication skills with a professional and empathetic demeanor.
- Proficiency in basic computer applications (e.g., MS Office Suite) and comfort with learning new software systems quickly.
- Strong organizational skills and meticulous attention to detail.
- Ability to multitask, prioritize effectively, and work efficiently in a fast-paced environment.
- Demonstrated problem-solving capabilities and a proactive approach to challenges.
- High level of integrity and ability to maintain patient confidentiality (HIPAA compliance).
Preferred Qualifications
- Associate’s degree or higher in healthcare administration, business, or a related field.
- Experience with Electronic Health Record (EHR) systems (e.g., Epic, Cerner).
- Knowledge of medical terminology and healthcare billing procedures.
- Prior experience working directly within a hospital, clinic, or other medical facility.
Perks & Benefits
- Competitive hourly wage and comprehensive benefits package.
- Medical, Dental, and Vision insurance plans.
- Paid Time Off (PTO) and paid holidays.
- 401(k) with company match.
- Tuition reimbursement and continuing education opportunities.
- Employee wellness programs.
- Opportunities for career advancement within a large, national healthcare system.
- A supportive and collaborative work environment focused on patient care.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly. Please highlight your relevant experience and why you are passionate about contributing to healthcare support.