About Company
HCA Healthcare is one of the leading providers of healthcare services in the United States, composed of 180 hospitals and approximately 2,300 ambulatory sites of care, including surgery centers, freestanding emergency rooms, urgent care centers, and physician clinics. While our primary patient care operations are U.S.-focused, HCA Healthcare also maintains global administrative, technological, and support operations. We leverage diverse talent pools to enhance our mission of providing exceptional care and operational excellence across all our endeavors. Our commitment extends to fostering an inclusive environment where colleagues are valued, and innovative solutions are pursued to support patient well-being and efficient service delivery. This role in Italy is an integral part of our international support network, contributing to our global administrative framework by ensuring seamless communication and robust operational support from a key European hub. Join a world-renowned organization dedicated to making a tangible difference in the healthcare landscape through professionalism and dedication.
Job Description
As a Patient Service Representative with HCA Healthcare in our Rome, Italy office, you will play a crucial administrative and coordinative role within our international support operations. This position is vital for ensuring seamless communication and efficient processing of administrative tasks related to patient services, often involving liaison with various departments and possibly international patients or partners. You will be a primary point of contact for internal and external inquiries, providing comprehensive information and guidance, managing patient records, scheduling appointments, and handling general administrative duties. It is important to note that this is not a direct patient care role within a hospital setting in Italy, but rather an administrative support function that upholds HCA Healthcare’s high standards of service excellence and operational efficiency from our regional administrative hub.
Your day-to-day responsibilities will involve utilizing advanced communication skills to interact with stakeholders, often requiring cultural sensitivity and meticulous attention to detail. You will be responsible for maintaining the confidentiality of sensitive information, accurately inputting data into our secure systems, and ensuring compliance with all relevant regulations and company policies. The ideal candidate will be a proactive, empathetic, and highly organized individual with a strong commitment to service excellence, capable of thriving in a dynamic international environment. You will contribute significantly to the smooth functioning of our administrative processes, supporting the overarching goal of HCA Healthcare to provide unparalleled care and service, even through our global support network. This challenging yet rewarding position offers a unique opportunity to grow professionally within a world-renowned healthcare organization, applying your administrative expertise in a global context. We are looking for an individual who is eager to take initiative, problem-solve proactively, and continuously seek ways to improve processes for enhanced efficiency and stakeholder satisfaction.
Key Responsibilities
- Serve as the primary administrative point of contact for inquiries, providing accurate and timely information.
- Manage and update patient administrative records, ensuring data accuracy and confidentiality.
- Schedule and confirm appointments or meetings, coordinating logistics across different time zones when necessary.
- Process administrative paperwork, forms, and documents efficiently and in compliance with established protocols.
- Communicate effectively with various internal departments and external partners, both verbally and in writing.
- Assist with administrative tasks related to billing inquiries, insurance verification, and payment processing.
- Maintain organized filing systems, both electronic and physical.
- Adhere strictly to all privacy regulations (e.g., GDPR, HIPAA where applicable) and company policies.
- Resolve administrative issues and patient service inquiries with professionalism and empathy.
- Contribute to continuous process improvement initiatives to enhance administrative efficiency and service delivery.
Required Skills
- Minimum of 1 year of experience in a customer service or administrative role, preferably in healthcare.
- Excellent verbal and written communication skills in English and Italian.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and ability to manage multiple tasks effectively.
- High level of attention to detail and accuracy.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Customer-centric approach with a professional and empathetic demeanor.
Preferred Qualifications
- Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- Experience with healthcare-specific software or electronic health record (EHR) systems.
- Familiarity with international administrative standards and protocols.
- Additional language proficiency (e.g., Spanish, French, German).
- Proven ability to work independently and as part of a diverse team in a fast-paced environment.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Generous paid time off and holidays.
- Collaborative and inclusive international work environment.
- Employee assistance program.
- Modern office facilities in the heart of Rome.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume and cover letter clearly highlight your relevant experience and qualifications for this role. We look forward to reviewing your application.