About Company
HCA Healthcare is one of the nation’s leading providers of healthcare services, comprised of locally managed facilities that include 180 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics. With a commitment to the care and improvement of human life, HCA Healthcare invests in and supports its colleagues and communities, striving for excellence in patient care through innovation, education, and compassionate service. We are dedicated to providing exceptional care to every patient, every day, by fostering a culture of integrity, respect, and collaboration.
Job Description
HCA Healthcare, a globally recognized leader in healthcare services renowned for its commitment to patient-centered care and operational excellence, is actively seeking a dedicated and compassionate Front Desk Clerk to join our dynamic team in Prague, Czech Republic. This is an immediate hiring opportunity for an individual who embodies our core values and is eager to contribute to a healthcare environment where quality and empathy are paramount. As a pivotal member of our administrative staff, you will serve as the crucial first point of contact for our patients, their families, and visitors, playing an instrumental role in shaping their entire experience from the moment they step through our doors. Your professionalism, warmth, and efficiency will directly set the welcoming tone for our facility and are essential to the smooth daily operation of our clinic, providing indispensable support to both our valued patients and dedicated clinical teams.
We are looking for a highly organized and proactive individual who thrives in a fast-paced and rewarding environment, possesses exceptional communication and organizational skills, and has a genuine, unwavering desire to help others. The ideal candidate will be adept at managing a diverse range of responsibilities simultaneously, from precisely scheduling appointments and meticulously verifying insurance information to skillfully handling patient inquiries and diligently maintaining confidential patient records. Beyond the critical administrative duties, this position inherently calls for a warm, empathetic, and consistently professional demeanor. You will be instrumental in creating a reassuring and supportive atmosphere for all who seek our care, ensuring a seamless and positive interaction with our services. Your attention to detail and ability to calmly navigate busy periods will be highly valued.
At HCA Healthcare, we firmly believe that every single interaction matters, and your contribution as a Front Desk Clerk is vital to upholding this philosophy. Your ability to communicate clearly, compassionately, and efficiently, coupled with your proactive problem-solving approach, will directly contribute to our overarching mission of providing high-quality, patient-focused care that genuinely makes a difference. This role offers a unique opportunity to make a significant and positive impact on our patients’ healthcare journey, ensuring they feel not only valued and heard but also expertly guided from their arrival to their departure. If you are a motivated individual with a passion for service, a knack for organization, and a strong desire to contribute to a world-class healthcare organization, we wholeheartedly encourage you to apply. Join us and become an integral part of a collaborative team that is dedicated to improving lives and fostering a healthier community every single day.
Key Responsibilities
- Greet patients and visitors in a friendly and professional manner, providing clear directions and assistance.
- Manage patient check-in and check-out processes efficiently, including verifying patient demographics and insurance information.
- Schedule and confirm patient appointments, ensuring optimal flow and utilization of clinic resources.
- Answer incoming calls, respond to inquiries, and direct calls to the appropriate department or personnel.
- Process patient payments, co-pays, and outstanding balances, and issue receipts.
- Maintain accurate and confidential patient records, ensuring all necessary documentation is complete and up-to-date.
- Assist with administrative tasks such as filing, scanning, faxing, and managing correspondence.
- Coordinate with clinical staff to ensure seamless patient transitions and communication.
- Maintain the cleanliness and organization of the front desk and waiting area.
- Handle patient concerns and complaints with empathy and discretion, escalating to management when necessary.
Required Skills
- Excellent verbal and written communication skills in both Czech and English.
- Proven customer service experience, preferably in a healthcare or hospitality setting.
- Strong organizational and multitasking abilities with keen attention to detail.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Ability to maintain composure and professionalism in a fast-paced environment.
- Empathetic and compassionate approach to patient interactions.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience as a front desk clerk or administrative assistant in a medical office.
- Familiarity with medical terminology and healthcare administrative procedures.
- Experience with Electronic Medical Record (EMR) systems.
- Additional language proficiency (e.g., German, Russian) is a plus.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness benefits.
- Paid time off and holiday benefits.
- Opportunities for professional development and career growth.
- Employee assistance programs.
- A supportive and collaborative work environment.
- Discount programs for various services and products.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. We look forward to reviewing your qualifications and welcoming you to the HCA Healthcare team.